Freight Operations Coordinator – UK & EU Logistics

Sterling Cross Ltd; St Albans; On-site; GBP 29,000 - 35,000; Full time

Job summary

A logistics firm in the St Albans area is seeking an Operations Co-ordinator to manage UK and European cargo movements and deliver exceptional customer service. The role includes planning driver routes, preparing customs documentation, and building client relationships. Ideal candidates will possess strong communication skills and experience in freight or logistics. This position offers a competitive salary and a modern office environment.

Benefits

22 days holiday plus Bank Holidays

Contributory pension

Modern office environment

Qualifications

• Ideal for someone confident managing transport movements.
• Ability to deliver standout customer service.
• Experience in freight, logistics or customs administration is desirable.

Responsibilities

• Coordinates UK and European cargo movements across groupage and full trailer loads.
• Delivers clear, accurate communication to customers, suppliers and drivers.
• Provides high-level customer service in a fast-paced operational environment.
• Plans efficient driver routes and monitors compliance with duty and driving hours.
• Processes orders through an in-house system with strong attention to detail.
• Prepares customs documentation for UK–EU freight.
• Builds strong client relationships and produces transport quotes.
• Allocates vehicles, drivers, and trailers to meet daily demand.

Skills

Strong written and verbal communication skills

Positive, professional and commercially aware

Confident negotiating with customers and suppliers

Highly organised, energetic and enthusiastic

Previous experience in freight, logistics or customs administration

Job description

A logistics firm in the St Albans area is seeking an Operations Co-ordinator to manage UK and European cargo movements and deliver exceptional customer service. The role includes planning driver routes, preparing customs documentation, and building client relationships. Ideal candidates will possess strong communication skills and experience in freight or logistics. This position offers a competitive salary and a modern office environment.