Freight Forwarding Clerk

Reed; Bristol; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading logistics firm is seeking a Freight Forwarding Operations Coordinator in Bristol. This full-time position offers a salary between £25,000 and £28,000, depending on experience. You will manage freight shipments, provide excellent customer service, and handle customs clearance, all while working in a fast-paced environment. The ideal candidate will have experience in freight forwarding operations and strong communication skills. Benefits include 25 days of holiday, a pension scheme, and more.

Benefits

25 days holiday plus bank holidays

Contributory pension scheme

Cycle to Work scheme

Health Cash Plan

Employee Assistance Programme

Access to free and discounted financial advice

Smart casual dress code

On-site parking

Unlimited free tea and coffee

Qualifications

• Experience in freight forwarding operations (essential).
• Multimodal freight experience (desirable).
• Knowledge of customs clearance processes (preferred but not essential).

Responsibilities

• Manage and process road, air, and sea freight shipments.
• Provide outstanding customer service—tracking shipments.
• Handle customs clearance for imports and exports.

Skills

Freight forwarding operations experience

Excellent communication skills

Customer service skills

Negotiation skills

Strong IT literacy

Organizational skills

Job description

Freight Forwarding Operations Coordinator

Location: Bristol

Job Type: Full-time, Permanent

Salary: £25,000 – £28,000 (depending on experience)

The Role

We are seeking an experienced Freight Forwarding Operations Coordinator to join our Bristol team. This is an exciting opportunity for someone who can hit the ground running and deliver exceptional service in a fast-paced logistics environment.

Key Responsibilities

• Manage and process road, air, and sea freight shipments
• Book shipments with shipping lines, agents, and hauliers
• Provide outstanding customer service—tracking shipments and keeping clients informed
• Handle customs clearance for imports and exports
• Create orders, negotiate rates, and manage invoices
• Maximize profit margins across accounts and shipments

What We Offer

• Salary: £25,000 – £28,000 (DOE)
• 25 days holiday plus bank holidays
• Contributory pension scheme
• Cycle to Work scheme
• Health Cash Plan
• Employee Assistance Programme
• Access to free and discounted financial advice
• Smart casual dress code
• On-site parking
• Unlimited free tea and coffee (plus regular cake and biscuits!)

What You'll Bring

• Experience in freight forwarding operations (essential)
• Multimodal freight experience (desirable)
• Knowledge of customs clearance processes (preferred but not essential)
• Strong understanding of transport and global logistics
• Excellent communication and customer service skills
• Strong negotiation skills
• Ability to build and maintain strong client relationships
• Highly organised, detail-oriented, and able to meet tight deadlines
• Strong IT literacy and ability to work in a fast-paced environment

Ready to apply? Send your CV and cover letter today!