Free People Keyholder (16 Hrs) - Westbourne Grove, London

URBN; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Key Holder to collaborate with store management in creating an inspiring environment and driving sales. This role involves mentoring the team, managing store operations, and providing exceptional customer service. Ideal candidates will exhibit energy, strong communication skills, and thrive in fast-paced settings. The position offers competitive perks including work-life balance, wellness support, and employee discounts.

Benefits

'Life Leave' - a day off for personal events

Employee Assistance program

Discount on gym memberships

Private Medical Insurance

Up to 40% employee discount

Season ticket loan

Cycle to work scheme

Structured support for continued development

Qualifications

• Energetic and happy demeanor that influences team and customers.
• Ability to build strong relationships and embrace diversity.
• Exhibits strong verbal communication skills.

Responsibilities

• Collaborate with store management to engage and inspire customers.
• Drive sales and develop the team in the store environment.
• Participate in store operations and maintain safety standards.

Skills

Energy and positive attitude

Clear verbal communication skills

Ability to thrive in fast-paced environments

Job description

Location

188 Westbourne Grove Notting Hill, London, W112RH United Kingdom.

Role Summary

A Key Holder collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position.

What You'll Be Doing

Brand Experience

• Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
• Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience.
• Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.

Leadership & Team Management

• Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
• Lead by example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
• Share knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as Threads, MPOS, the Freeway, and voice of customer tools.

Visual & Business Operations

• Store Operations: supports the store management team by participating in daily opening and closing office procedures and execution of operations.
• Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP's visual and display standards; ensures omni-channel orders are processed timely and accurately.
• Awareness: adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.

Communication & Relationships

• Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.
• Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilizing strong positive communication.
• Mentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression.

What You'll Need

• Energy and happiness that is contagious to your friends, family, and everyone around you.
• Builds relationships naturally, embraces individuality and diversity.
• Exhibits clear verbal communication skills.
• Ability to thrive in a fast paced, rapidly evolving environment.

The Perks

Work Life Balance

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.

Wellbeing

• Employee Assistance program to support with mental, physical and financial health.
• Discount off external gym memberships.
• Private Medical Insurance for eligible employees.

Employee Discounts

• Up to 40% employee discount at all URBN Brands.

Travel

• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.

Continued Development

• We offer structured support within the business alongside continued learning and development.

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.