Fraud Prevention Specialist - Customer Service (Hybrid)

TSB Bank; Sunderland; Hybrid; GBP 24,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Consultant to join their Transactional Fraud Operations team. You will provide essential support to customers, answering queries related to fraud. The role requires excellent communication and listening skills to build rapport and ensure customer satisfaction. The position offers a competitive salary of £24,000 plus a cash allowance and a comprehensive benefits package, including private healthcare and a generous pension scheme. You will also enjoy a flexible working environment after reaching competency.

Benefits

Private healthcare

Generous pension contributions

25 days holiday plus bank holidays

Flexible benefits options

Qualifications

• Experience in customer service roles, especially over the phone.
• Ability to build rapport with customers and handle queries effectively.
• Willingness to adapt and learn about banking processes.

Responsibilities

• Assist customers with transactional fraud queries.
• Provide clear information and support over the phone.
• Build relationships with customers to better understand their needs.

Skills

Communication skills

Listening ability

Customer service orientation

Job description

A leading financial institution is seeking a Customer Service Consultant to join their Transactional Fraud Operations team. You will provide essential support to customers, answering queries related to fraud. The role requires excellent communication and listening skills to build rapport and ensure customer satisfaction. The position offers a competitive salary of £24,000 plus a cash allowance and a comprehensive benefits package, including private healthcare and a generous pension scheme. You will also enjoy a flexible working environment after reaching competency.