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A leading financial institution is seeking a Customer Service Consultant to join their Transactional Fraud Operations team. You will provide essential support to customers, answering queries related to fraud. The role requires excellent communication and listening skills to build rapport and ensure customer satisfaction. The position offers a competitive salary of £24,000 plus a cash allowance and a comprehensive benefits package, including private healthcare and a generous pension scheme. You will also enjoy a flexible working environment after reaching competency.