Fraud Coordinator

Huntress - Leeds; Morley; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency in Morley is seeking a Fraud Coordinator to manage customer fraud concerns. This hybrid role offers a competitive salary of £25,500 plus bonuses, along with extensive training and career progression into fraud investigation. You'll engage with customers empathetically while using fraud prevention tools. Successful candidates must pass Credit and DBS checks.

Benefits

26 days holiday plus bank holidays

Double-matched pension contribution

Free meals and parking

Gym and wellbeing support

Holiday buying scheme

Qualifications

• Experience from a busy contact centre or similar environment.
• Confidence in decision-making and objection handling.
• Excellent communication skills.

Responsibilities

• Be the first point of contact for customers experiencing fraud.
• Detect and prevent fraudulent activity.
• Educate customers on fraud awareness.

Skills

Customer service experience

Decision-making

Communication skills

Resilience under pressure

Attention to detail

Job description

Overview

Fraud Coordinator – Location: Morley (Hybrid - 2 days in the office / 3 days at home). Salary: £25,500 plus 7.5% service-related bonus. Hours: 37.5 hours a week over 5 days. Shifts can be within the following operational hours (you’ll typically work one weekend day and two late shifts per week):
Monday-Friday: 9am-7pm; Saturday: 9am-5pm; Sunday: 10am-4pm.

What you’ll do

• Be the first point of contact for customers experiencing fraud concerns.
• Handle sensitive conversations with empathy, while remaining alert to potential fraudsters.
• Detect and prevent fraudulent activity using industry-standard fraud prevention tools.
• Keep accurate records and share insights with specialist investigation teams.
• Educate customers on fraud awareness and prevention.

What you’ll bring

• Strong customer service experience from a busy contact centre or similar environment.
• Confidence in decision-making and objection handling.
• Excellent communication skills - calm, clear, and professional.
• Resilience under pressure and the ability to adapt quickly.
• Attention to detail and strong organisational skills.

Why this role

• Join a fast-paced, supportive team where no two days are the same
• Develop specialist skills in one of the fastest-growing areas of the financial services industry
• Clear career progression into fraud investigation roles
• Ongoing training and professional development.
• £25,500 basic salary + bonus (up to 7.5% OTE)
• 26 days holiday + bank holidays (increasing with service)
• Hybrid working after training (2 days office / 3 days home)
• Double-matched pension (up to 8% employer contribution)
• Free meals, parking, gym and wellbeing support
• Holiday buying scheme and Employee Assistance Programme

Please note: all successful applicants must be able to pass a Credit and DBS check.

Click apply today to submit your CV

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK