Fraud Coordinator

Huntress - Leeds; Gildersome; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading financial services organization is seeking a Fraud Coordinator to join their team in Gildersome. In this hybrid role, you will be the first point of contact for customers facing fraud issues, providing support while safeguarding against fraudulent activity. The ideal candidate should possess strong customer service skills and thrive under pressure, ensuring precise communication and empathy. This position offers a competitive salary, bonus potential, and comprehensive benefits including training and career progression opportunities. Successful applicants will need to pass a Credit and DBS check.

Benefits

26 days holiday plus bank holidays

Double-matched pension

Free meals

Parking

Gym and wellbeing support

Employee Assistance Programme

Qualifications

• Experience from a busy contact centre or similar environment is essential.
• Communication must be calm, clear, and professional, especially under pressure.

Responsibilities

• Act as first point of contact for customers regarding fraud.
• Prevent fraud using industry-standard tools and techniques.
• Keep accurate records and share insights with investigation teams.
• Educate customers about fraud awareness.

Skills

Customer service experience

Confidence in decision-making

Excellent communication skills

Resilience under pressure

Attention to detail

Job description

Fraud Coordinator

Location: Morley (Hybrid - 2 days office / 3 days home)
Salary: £26,500 plus 7.5% service-related bonus
Hours: 37.5 hours a week over 5 days. Shifts can be within the below operational hours (You'll typically work one weekend day and two late shifts per week):
Monday-Friday: 9am-7pm
Saturday: 9am-5pm
Sunday: 10am-4pm

Step Into the Fast-Moving World of Fraud Prevention
Fraud is unfortunately widespread in the financial services industry and often highly complex. As a Fraud Coordinator, you’ll be on the frontline, protecting customers and identifying fraudulent activity before it escalates.
This isn’t a standard customer service role; you’ll need to balance empathy and support for victims of fraud with professionalism and confidence when faced with challenging conversations. Every day is different, and you’ll gain specialist skills that can open the door to a rewarding career in fraud investigations and financial crime.

What You’ll Do

• Be the first point of contact for customers experiencing fraud concerns.
• Handle sensitive conversations with empathy, while remaining alert to potential fraudsters.
• Detect and prevent fraudulent activity using industry‑standard fraud prevention tools.
• Keep accurate records and share insights with specialist investigation teams.
• Educate customers on fraud awareness and prevention.

What You’ll Bring

• Strong customer service experience from a busy contact centre or similar environment.
• Confidence in decision‑making and objection handling.
• Excellent communication skills – calm, clear, and professional.
• Resilience under pressure and the ability to adapt quickly.
• Attention to detail and strong organisational skills.

Why This Role?

• Join a fast‑paced, supportive team where no two days are the same.
• Develop specialist skills in one of the fastest‑growing areas of the financial services industry.
• Clear career progression into fraud investigation roles.
• Ongoing training and professional development.
• £25,500 basic salary + bonus (up to 7.5% OTE)
• 26 days holiday + bank holidays (increasing with service)
• Hybrid working after training (2 days office / 3 days home)
• Double‑matched pension (up to 8% employer contribution)
• Free meals, parking, gym and wellbeing support
• Holiday buying scheme and Employee Assistance Programme

Please note all successful applicants must be able to pass a Credit and DBS check.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.