Fraud Consultant

Allianz; Bournemouth; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider is seeking a Fraud Consultant to prevent, detect, and disrupt fraud across various platforms. The role involves assessing referrals, conducting investigations, and communicating with various stakeholders. Candidates should have experience in motor or home insurance and be able to manage their workload effectively. Allianz offers flexible working options, development opportunities, and a range of benefits. Successful candidates will demonstrate a keen understanding of fraud trends and possess excellent communication skills.

Benefits

Flexible buy/sell holiday options

Hybrid working

Annual performance related bonus

Contributory pension scheme

Development days

Discounts on insurance products

Retail discounts

Volunteering days

Qualifications

• Investigate referrals and decide on fraudulent or genuine cases.
• Complete intelligence and advanced searches for investigations.
• Provide feedback on policy referrals to brokers and teams.
• Assess fraud scenarios and determine investigations.
• Identify linked policies and elevate to relevant handlers.
• Identify complaints and work towards resolutions.

Responsibilities

• Prevent, detect and disrupt insurance fraud.
• Work with Brokers, Customers, and Law Enforcement.

Skills

Motor and/or Home insurance experience

Able to manage your own workload

Able to communicate effectively with stakeholders

Conversation Management Skills

Excellent time management

Being able to prioritise your own workload

Tools

SIRA

TraceIQ

Microsoft Office products

Job description

Role Description

Allianz have a new and exciting opportunity for a Fraud Consultant. Your purpose will be to prevent, detect and disrupt insurance fraud to protect Allianz and Customers from Fraud - achieving our Financial Crime purpose. You will be working with Brokers, Customers, Third Parties and Law Enforcement agencies to progress investigations and contribute to the success of the business through the reduction of fraudulent activity.

You can be based out of one of our Chelmsford, Bournemouth or Bristol Allianz UK offices and you will need to attend the office a minimum of 2 days per month.

Salary Information

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

• You will be investigating referrals to the Fraud Consultant Team and deciding which referrals are fraudulent or genuine. Referrals come through multiple sources, such as Machine Learning, Action Referral, Mailbox, Phone calls, Police and Brokers.
• Complete intelligence searches and more advanced ad hoc searches as required to aid decision whether to investigate or clear policy.
• To provide feedback of an appropriate standard on all policy referrals to different levels including brokers and internal financial crime teams.
• Assess different types of fraud scenarios and determine the appropriate investigations to resolve suspicions of fraudulent activity. This involves potentially communicating effectively with policy holders, victims of ghost broking and the ghost broker itself.
• To identify linked and organised policies and elevate to Linked & Organised handlers.
• To identify complaints, identifying the root cause and resolving where possible.
• Be able to demonstrate an understanding of underwriting processes used across Allianz and how that impacts our decision‑making process.
• Identify and highlight emerging fraud trends to your team leader and technical controller.
• Using counter‑fraud databases and systems such as SIRA to identify, investigate and record fraudulent policies.
• Where a policy is deemed potentially fraudulent capture and highlight relevant concerns and record this information accurately on relevant systems.
• Manage your own self‑development and contribute to your 1‑2‑1's, team discussions, and continuous improvement programmes.
• Achieve agreed service, productivity, quality and performance measures in line with business and personal objectives.

Essential Skills

• Motor and/or Home insurance experience
• Able to manage your own workload
• Able to communicate effectively with stakeholders
• Conversation Management Skills
• Excellent time management
• Being able to prioritise your own workload

Desirable Skills

• Knowledge of SIRA
• Knowledge of fraud investigation systems such as TraceIQ
• Knowledge of Linked & Organised Fraud Operations
• Knowledge of Microsoft Office products
• Fraud Investigation experience

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from‑so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive – Your work‑life balance is important to us.

Diversity & Inclusion

At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neuro‑divergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long‑term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

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Contact Details

For any inquiries or to submit your application, please contact: Matthew Irvine

Closing date: 20/1/2026

We reserve the right to close the advert early if we reach enough applications.

Join us - Let's Care for Tomorrow.

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