Franchise Operations Manager

ZipRecruiter; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading QSR brand is seeking an experienced Operations Manager to support their franchisee network in the Midlands. The role involves driving operational performance, supporting new store openings, and ensuring high standards. Ideal candidates will have franchise operations experience, strong commercial skills, and a proven ability to influence. This position offers a clear progression pathway to Head of Operations.

Qualifications

• Experience in multi-site franchise operations within QSR or F&B.
• Skilled in balancing autonomy with brand standards.
• Confident managing POS systems and data-driven decision-making.

Responsibilities

• Act as operational support for 12-15 West Midlands franchise sites.
• Ensure timely openings and protect brand standards.
• Conduct operational audits and implement action plans.
• Champion data-driven coaching on sales and waste.
• Deliver training and maintain operational manuals.
• Collaborate with supply chain and marketing teams.

Skills

Franchise operations experience

Strong commercial acumen

Influencing franchisees

P&L management

POS systems management

Flexibility to travel

Job description

Overview

Operations Manager (Franchise) — Midlands

Salary: £40,000–£55,000 + Car Allowance (TBD) + Progression Pathway

We’re working with one of the UK’s fastest-growing QSR/coffee brands, now over 70 stores nationwide and on track to hit 100 within the next year. With a differentiated food and beverage model, strong brand partnerships, and an ambitious site-opening cadence, the business is looking for an experienced Operations Manager (Franchise) to support and scale its West Midlands region.

This is a fantastic opportunity for a hands-on, commercially sharp operator with franchise experience to step into a high-impact role—stabilising a growing patch, coaching franchisees, and helping to codify systems for scale. With a clear pathway to Head of Operations in the near future, this is a rare chance to grow alongside a dynamic, founder-led brand at pace.

Responsibilities

• Franchisee Support & Performance: Act as the first line of operational support for ~12–15 West Midlands sites, driving standards, coaching on P&Ls, and improving commercial performance.
• Openings & Growth: Support the rollout of ~one new store every four weeks—ensuring on-time, on-standard launches while protecting brand standards.
• Standards & Compliance: Deliver operational audits, action plans, and brand protection initiatives—partnering with external Food Safety & H&S providers.
• Systems & Data: Own POS/till functionality across your region and champion data-driven coaching on sales mix, labour, COGS, and waste.
• Training & Playbooks: Keep manuals up-to-date, deliver ad-hoc training, and create simple, repeatable toolkits to uplevel franchisee capability.
• Cross-Functional Input: Work closely with Supply Chain, Marketing, and Training to ensure seamless execution of campaigns, NPD, and menu launches.

The Ideal Candidate

• Experienced in multi-site franchise operations within QSR, coffee, or retail F&B.
• Strong franchisee influencer—able to balance entrepreneurial autonomy with non-negotiable brand standards.
• Commercially sharp with a strong grasp of store-level P&L levers (labour, COGS, waste, throughput).
• Confident managing POS systems, menu/inventory workflows, and click & collect/app platforms.
• Resilient, action-oriented, and comfortable with rapid growth and ambiguity.
• Based in or near the Midlands, with a full UK driving licence and flexibility to travel regularly across the region.

If you are interested, please contact [e-mail]