Frailty Team Administrator

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Gosport; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional healthcare organization in England is seeking a Frailty Team Administrator to provide high-quality administrative support within the Primary Care Network. The role involves managing clinical data, coordinating meetings, and supporting multidisciplinary teams to enhance patient care for those living with frailty. Ideal candidates should possess strong IT skills, a background in administration, and excellent verbal and written communication abilities.

Qualifications

• Experience of working in an administrative or clerical role.
• Experience handling confidential information.
• Ability to work independently and manage workload.

Responsibilities

• Provide administrative support to the PCN Frailty Team.
• Manage patient records and clinical documentation.
• Coordinate multidisciplinary team meetings.

Skills

Strong IT skills

Excellent written communication

Organizational skills

Attention to detail

Excellent verbal communication

Education

GCSEs including English and Maths

NVQ Level 2/3 in Business Administration

Relevant administrative qualification

Tools

Microsoft Office

Job description

Overview

We are looking for a Frailty Team Administrator to provide high-quality administrative support to the Frailty Team within the Primary Care Network (PCN), contributing to the delivery of proactive, coordinated care for patients living with frailty.

The role involves supporting multidisciplinary working, managing clinical and non-clinical data, coordinating meetings, liaising with patients and external partners, and ensuring smooth operational processes within the frailty pathway. You will be a key point of contact for the team and help to ensure efficient day-to-day administration. The role supports the lead frailty nurse, acute visiting service, and works alongside care coordinators to aid with supporting safe patient care. You will be required to use a range of computer systems. As a first point of contact for patients, you will identify and prioritise information to inform decisions on the urgency of a response. The ability to work on your own initiative, prioritise workload, and meet deadlines is essential.

Main duties

• Provide comprehensive administrative support to the PCN Frailty Team, including scheduling meetings, managing calendars, and taking meeting minutes.
• Understand the importance of Key Performance Indicators/service targets and keep the KPI data spreadsheet up-to-date.
• Accurately collate and record data into a central spreadsheet, ensuring it is up to date and ready for regular reporting.
• Support the coordination of multidisciplinary team (MDT) meetings, including agenda preparation, attendance tracking, and follow-up actions.
• Maintain accurate and up-to-date patient records and clinical documentation.
• Assist with the management of referrals, appointments, and patient communications.
• Assist in the monitoring and updating of frailty registers across practices, ensuring that patient information is kept accurate and current.
• Act as a first point of contact for patient and carer queries relating to frailty services, signposting appropriately.
• Liaise with GP practices, community services, social care, and voluntary sector partners to support smooth communication and care coordination.
• Support the Frailty Team in communicating effectively with patients, ensuring a compassionate and professional approach.
• Contribute to the ongoing development and improvement of frailty-related services within the PCN.
• Support implementation of national and local initiatives relating to frailty care.
• Participate in training and development opportunities relevant to the role.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

Person Specification

Qualifications

• GCSEs (or equivalent) including English and Maths
• NVQ Level 2/3 in Business Administration or equivalent experience
• Relevant administrative or healthcare-related qualification
• Training in confidentiality, data protection, or safeguarding

Experience

• Experience of working in an administrative or clerical role
• Experience handling confidential or sensitive information
• Experience working independently and managing a varied workload
• Experience working in a healthcare setting e.g. Primary Care, NHS or Social Services
• Experience supporting multidisciplinary teams
• Experience in coordinating meetings or minute-taking

Additional Criteria

• Strong IT skills, including Microsoft Office (Word, Excel, Outlook)
• Excellent written and verbal communication
• Good organisational skills and attention to detail
• Ability to prioritise tasks and meet deadlines
• Understanding of the importance of confidentiality
• Understanding the importance of Key Performance Indicators/service targets
• Professional, courteous, and empathetic
• Reliable, flexible, and able to work as part of a team
• Proactive and willing to take initiative
• Committed to continuous improvement and learning
• Willingness to travel within the PCN sites if required
• Excellent communication skills, written and verbal
• Ability to analyse/problem solve
• Commitment to maintaining and developing clinical standards and skills
• Excellent telephone manner
• Ability to prioritise and effectively manage own time
• Computer literate
• Ability to deal with patients who may be distressed in a caring and professional way
• Self-motivated, self-starter, able to organise a large and varied work programme
• Ability to work as part of a team
• Being flexible and adaptable at work in order to meet competing priorities
• Knowledge of EMIS/clinical systems
• Understanding of frailty and related health conditions
• Awareness of NHS structures, PCNs, or integrated care models
• Interest in supporting older people or those living with frailty
• Full UK driving licence and access to own vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Closing date: 12 October 2025