Tenant Arrears Officer

Platform Housing Group; Coleshill Heath; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A housing organization is looking for a Former Tenant Arrears Officer to manage outstanding debts from former tenants. Responsibilities include negotiating repayment plans and collaborating with teams to improve debt recovery. The ideal candidate should possess negotiation skills and experience in housing management or income-related roles. Benefits include generous leave policies, health plans, and a supportive team environment. Home-based work with required travel to Birmingham Business Park.

Benefits

Up to 28 days annual leave

Family friendly policies

Medicash membership

Health Cash Plan

Pension contribution scheme

Learning and Development opportunities

Salary sacrifice electric vehicle scheme

Employee reward and recognition scheme

Qualifications

• Experience in housing management or related income roles.
• Demonstrable experience negotiating with customers and stakeholders.

Responsibilities

• Recover rent, service charge arrears, and rechargeable repairs.
• Agree repayment plans considering financial circumstances.
• Support management in auditing former tenant debt.

Skills

Effective negotiation skills

Ability to manage difficult conversations

Calmness and resilience

Job description

Can you help us make a difference? We are looking for a Former Tenant Arrears Officer to join us to assist with the management of outstanding debt.

In this busy role you will be responsible for the recovery of rent, service charge arrears and rechargeable repairs from our former tenants. You will work with former tenants to agree repayment plans, whilst taking into account their financial and personal circumstances, promoting basic budgeting awareness.

As a Former Tenant Arrears Officer, you will support the Income Collection Team Managers to audit former tenant debt and ensure that terminating tenancies attract little or no debt. You will be working in partnership with Rent Officers, repairs, and maintenance colleagues as appropriate to ensure a consistent and clear approach to bad debt management.

This is a busy team which makes a real difference to the lives of our customers. You will be working as part of a supportive team, and you will be given fantastic training and mentoring. We know the early days of a new role will be challenging however we give you all the support you need to make you feel comfortable and have the knowledge and skills to support our customers in the best way.

What are some things we need from you? This is a role well suited to someone who has effective negotiation skills and the ability to manage business and customer requirements to a mutually agreeable solution. As a Former Tenant Arrears Officer, you will be calm, resilient and can manage difficult conversations.

We are looking for someone who has experience of working in a similar role in housing management or have experience within an income related environment. We will also be looking for someone with demonstrable experience of negotiating with customers and key stakeholders.

You will demonstrate our values of one team and bringing your best by working effectively with other teams, and alongside team members to ensure a consistent approach to debt management. Disability Confident

About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Where will you be working? While the role is home-based, frequent travel to our office at Birmingham Business Park is required. Ideally, you'll be within a 60-minute commute of our Birmingham Business Park office.

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers