Forecast & Planning Specialist

Yorkshire Water; Leeds, Bradford; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading water service provider is seeking a Forecast & Planning Specialist in Leeds. This role involves ensuring optimal resource allocation in the Customer Management Centre, with responsibilities including effective staffing management and process improvement. Ideal candidates will have strong analytical skills and proven experience in dynamic environments, along with the capability to build stakeholder relationships. The position offers a competitive salary and benefits package, along with a hybrid working arrangement from 2026.

Benefits

Annual performance related bonus

Attractive pension scheme (up to 12% company contribution)

25 days annual leave plus bank holidays and a wellness day

Life assurance cover of 4 times pensionable salary

Health cash plan scheme and dental insurance

Retail savings scheme

Gym membership discounts

Qualifications

• Strong organisational skills and adaptability to priorities.
• Ability to build relationships and influence stakeholders.
• Experience managing initiatives from start to finish.

Responsibilities

• Ensure accurate resource allocation in the Customer Management Centre.
• Manage Annual Leave and Bank Holiday allocations.
• Develop close working relationships to enhance forecasting accuracy.

Skills

Proven analytical skills

Proven experience in a busy environment

Confidence in planning and managing workload

Experience with workforce management systems

Clear and confident communicator

Proactive in process improvement

Solid IT proficiency, including Microsoft Office

Job description

Salary & Benefits:

Salary from £29,442 - £34,297 per annum dependant on experience

• Annual performance related bonus
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Forecast & Planning Specialist progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location:

This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in Summer 2026, so you’ll be based there in the future, with a hybrid working arrangement in place, a mix of office and home working. We work 3 x days in the office per week.

Work type:

Permanent. Working hours are full time, working 37 hours per week between the working window of 8:00am-6:00pm Monday to Friday.

We have two exciting opportunities for Forecast & Planning Specialist’s to join the Performance & Planning team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in:

As Forecast & Planning Specialist, you will play a key role in ensuring that our Customer Management Centre has the correct resource allocation in place, this is based on accurate forecasting and planning, to ensure that we are able to achieve our required service levels and meet our customers needs. Our customer management centre deals with a range of operational customer queries. Your role is to balance staffing availability and prioritise business KPI’s when scheduling and recommend areas of improvement.

You will develop close working relationships across the Customer Management Centre to enable accuracy when forecasting, by having in depth knowledge of the Customer Service function. You will manage any variance to plan and highlight key risks, discussing where things can have a detrimental impact and to ensure communication to key stakeholders, eg- Team Managers, Team Leaders and Senior Leaders where appropriate.

You will manage the allocation of Annual Leave and Bank Holiday Leave within the Customer Management Centre and ensure individual allowances are accurate and up to date. You will also ensure the operational rota’s are accurate and up to date.

What skills are we looking for?

• Proven analytical skills, able to interpret complex data and translate insights into clear, actionable decisions.
• Proven experience in a busy, fast-paced environment, with strong organisational skills and the ability to adapt quickly to shifting priorities.
• Confidence in planning and managing your own workload effectively.
• Ideally, experience with workforce management systems such as Alvaria/Aspect (training provided if required).
• A clear and confident communicator, able to build strong relationships, influence stakeholders, and promote the right culture and behaviours.
• Proactive in seeking opportunities to improve processes and drive efficiencies, with the ability to manage initiatives from start to finish, supported by colleagues and stakeholders.
• Solid IT proficiency, including Microsoft Office tools

If you want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.

Please upload an up-to-date copy of your CV along with a covering letter outlining your relevant experience for the role.

Recruitment Process:

Closing Date: 4th January, 2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.