Food Team Leader: Drive Service & Growth

M&S; York and North Yorkshire; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading UK retailer is seeking a Team Manager in Food to lead a shop floor team and drive customer service excellence. This role involves accountability for commercial performance and team coaching in a high-impact environment. Applicants should demonstrate strong leadership, resilience, and operational knowledge. This is a frontline position essential for maintaining high standards and delivering results in a competitive retail setting, setting the stage for a dynamic career.

Benefits

Diverse and inclusive workplace

Opportunities for digital advancement

Support for career progression

Qualifications

• Ability to lead a team delivering excellent customer service and KPIs.
• Good understanding of operational and people processes.
• Flexible and adaptable to change.

Responsibilities

• Lead and coach a team to deliver consistently under pressure.
• Drive commercial performance and assess team performance.
• Ensure compliance with safety and legal standards.

Skills

Leadership

Customer service

Commercial awareness

Coaching

Analytical skills

Problem-solving

Communication

Job description

A leading UK retailer is seeking a Team Manager in Food to lead a shop floor team and drive customer service excellence. This role involves accountability for commercial performance and team coaching in a high-impact environment. Applicants should demonstrate strong leadership, resilience, and operational knowledge. This is a frontline position essential for maintaining high standards and delivering results in a competitive retail setting, setting the stage for a dynamic career.