Food Retail Team Leader - Frontline Excellence

Marks and Spencer; Norwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail organization in Norwich is seeking a Team Manager to lead their food team. The role entails driving sales, ensuring exceptional customer service, and developing team capabilities in a fast-paced environment. Ideal candidates will be commercially savvy and operationally resilient, ready to tackle challenges head-on. This position offers an exciting opportunity to influence key retail strategies and contribute significantly to transformation efforts within the business.

Benefits

Competitive salary

Opportunities for advancement

Inclusive workplace culture

Qualifications

• Experience in leading teams to achieve exceptional service and sales results.
• Ability to interpret data and translate it into actionable plans.
• Good understanding of retail operations and commercial processes.

Responsibilities

• Lead and develop a team to deliver high customer service standards.
• Drive sales and profitability according to the retail plan.
• Ensure effective coaching and development of store colleagues.
• Foster a culture of accountability and high performance.

Skills

Leadership

Customer service

Operational resilience

Problem-solving

Communication

Job description

A leading retail organization in Norwich is seeking a Team Manager to lead their food team. The role entails driving sales, ensuring exceptional customer service, and developing team capabilities in a fast-paced environment. Ideal candidates will be commercially savvy and operationally resilient, ready to tackle challenges head-on. This position offers an exciting opportunity to influence key retail strategies and contribute significantly to transformation efforts within the business.