Food Floor Lead - Early Morning Shift

Marks and Spencer; Norwich; On-site; GBP 23,000 - 25,000; Full time

Job summary

A major retail company in Norwich is seeking a Team Leader for their fill operations. The role involves coordinating resources, ensuring service excellence, and coaching team members to deliver high standards in a fast-paced retail environment. Ideal candidates will have experience in customer service and strong leadership abilities, with the focus on creating an inclusive atmosphere and driving productivity. This position offers a structured working pattern from Tuesday to Saturday, applying established operational processes.

Qualifications

• Experience in a customer-facing role with a focus on service.
• Ability to lead a team and coordinate operations efficiently.
• Good knowledge of M&S operational standards and principles.

Responsibilities

• Lead the fill operation, ensuring a ready-to-trade salesfloor.
• Allocate resources effectively to improve the customer payment experience.
• Coach colleagues to enhance productivity and service standards.

Skills

Customer service

Teamwork

Digital capability

Communication

Leadership

Job description

A major retail company in Norwich is seeking a Team Leader for their fill operations. The role involves coordinating resources, ensuring service excellence, and coaching team members to deliver high standards in a fast-paced retail environment. Ideal candidates will have experience in customer service and strong leadership abilities, with the focus on creating an inclusive atmosphere and driving productivity. This position offers a structured working pattern from Tuesday to Saturday, applying established operational processes.