Food and Beverage Team Leader

National Trust; Wychbold; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent conservation organization is seeking a Food and Beverage Team Leader to enhance customer service at their rural location in the UK. This role involves supervising a team, engaging with customers, and ensuring excellent food presentation. Ideal candidates are friendly, adaptable, and willing to learn. Joining this team offers substantial benefits including a pension scheme, discounts, and up to 32 days holiday. Flexibility in working hours is required, including weekends.

Benefits

Substantial pension scheme up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Discounts on gym memberships and shopping

Holiday allowance up to 32 days

Flexible working options

Employee assistance programme

Free parking at most Trust locations

Qualifications

• No experience required, but enthusiasm and willingness to learn are desired.
• Ability to lead and support a team.
• Commitment to providing great service.

Responsibilities

• Supervise day-to-day operations and support the team in delivering great service.
• Engage directly with customers to serve food and drinks.
• Ensure accurate displays and food presentation.
• Train and mentor new team members.

Skills

Friendly and adaptable

Positive ‘can-do’ approach

Good communication skills

Health and safety awareness

Problem-solving

Job description

Important notice

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.

We’re looking for a Food and Beverage Team Leader to join us. Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Benefits

We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work‑life balance. Please read our package, below, to see what benefits we offer you.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Hours: 30 hours per week. You'll be required to work weekends.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

To find out more about what it’s like to work in a food and beverage team for the National Trust,

What you'll be doing

As a Team Leader, you’ll be giving day‑to‑day support to your team, to make sure they’re consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so you’ll need to be adaptable.

Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive ‘can‑do’ attitude and your desire to provide an outstanding service.

Using your excellent eye for detail, you’ll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food.

You’ll also be supervising the induction and training of colleagues, to help build a team that’s dedicated to great service and to giving people a day to remember.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

No experience is needed, but we’d love to hear from you if you’re:

• friendly and adaptable, with a positive ‘can‑do’ approach
• enthusiastic and willing to learn
• a people person, who cares about communicating well and giving great service
• aware of health and safety compliance
• a problem solver, who can lead and support a team every day

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.