Food & Beverage Supervisor

Hilton Birmingham Metropole; Birmingham; On-site; GBP 12,000; Full time

Job summary

A leading hotel chain in Birmingham is seeking an experienced Food and Beverage Supervisor to oversee operations in a fast-paced environment. The ideal candidate will have solid experience in the hospitality sector, excellent customer service skills, and the ability to lead a team. This full-time role offers an hourly rate of £12.77 along with various employee benefits, including career growth opportunities and discounts.

Benefits

Smart uniform provided

Free meals when on duty

Discounted hotel nights

Discounted dental and health cover

Holiday: 28 days including bank holidays

Guest Experience Day

Qualifications

• Previous experience in a busy bar or nightclub.
• Committed to delivering high levels of customer service.
• Positive attitude and good communication skills.

Responsibilities

• Supervise Food and Beverage Outlet operations.
• Communicate and delegate tasks to the team.
• Ensure compliance with brand standards.

Skills

Food and Beverage experience

Customer service

Communication skills

Flexibility

Teamwork

Job description

Overview

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD\'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. We are looking for an experienced Food and Beverage Supervisor to work on a full time basis at Hilton Birmingham Metropole\'s destination Bar and Restaurant, Brightsmith on the Water. You will be able to work in a fast paced environment serving Guests and ensuring excellent Customer Service. Previous experience working in a busy bar or nightclub would be an advantage. Hourly Rate of £12.77 per hour plus service charge. This is a full time position, 39 hours per week.

Awards & Benefits

• Smart uniform provided and laundered
• Free, healthy and high quality meals when on duty
• Grow your Career: next position could be as a Food and Beverage Team Leader or Restaurant Supervisor
• Personal Development programmes designed to support you at every step of your career
• Corporate Responsibility programmes – find out what and how we are doing
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member areas

Role and Responsibilities

A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.

• Supervise Food and Beverage Outlet operations
• Communicate and delegate tasks to the team
• Ensure compliance with brand standards
• Manage guest queries in a timely and efficient manner
• Represent needs of the team
• Assist Food and Beverage management with achieving financial targets
• Assist Food and Beverage management with training and development of team members
• Assist with annual and mid-year appraisals with team members under your responsibility
• Comply with hotel security, fire regulations and all health and safety legislation
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

What we are looking for

A Food and Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous Food and Beverage experience
• Committed to delivering high levels of customer service
• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Previous experience in hotel industry (advantageous)
• Previous experience in supervising and/or delegation (advantageous)
• Willingness to develop team members and self (advantageous)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!