Food & Beverage Associate

Food & Beverage; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain located in Manchester is seeking a motivated individual to join their restaurant team. In this role, you will greet and escort guests, take and process food orders, and ensure service excellence. The ideal candidate is warm, customer-focused, and has previous experience in a restaurant setting. You'll enjoy benefits such as meal discounts and development opportunities in a diverse and inclusive environment.

Benefits

Meals & refreshments on duty

Uniforms

Performance-based incentives

Learning and development opportunities

Accommodation and food & beverage discounts

Recognition programmes

Qualifications

• Previous experience in a hotel restaurant is preferred.
• Warm and genuine with a passion for service.
• Ability to work flexibly per business needs.

Responsibilities

• Greet guests and escort them to their tables.
• Ensure accurate taking and processing of food orders.
• Serve food and beverages efficiently and within standards.
• Maintain buffet services in pristine condition.
• Recommend menu items and ensure dietary needs are met.
• Set up event areas as per requirements.
• Prepare the work area for the next shift.

Skills

Interpersonal skills

Customer service

Flexibility

Job description

About us:

As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant‑based dishes with a focus on local produce and sustainability. We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Benefits:

• Meals & refreshments on duty
• Uniforms
• Performance based incentives
• Learning and development opportunities
• Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
• Recognition programmes

What you will be doing:

• Greeting all guests and escorting them to their tables
• Ensure food orders are taken correctly; processed accurately and appropriate payment is received
• Ensure all food & beverages are served efficiently, in accordance with the set standards and time scales
• Buffet services are kept in pristine condition and fully replenished
• Be able to recommend menu items, accompaniments, beverages & wines with knowledge
• Ensure that any allergens or dietary requirements have been highlighted or identified
• Set up conference and events areas, as per the Business Event Order sheet
• Complete check of area of work prior to opening for cleanliness, correct set up & mis‑en place in place.
• Communicating with customers to ensure satisfaction and resolve any complaints
• Ensure work area is properly prepared for the next shift before leaving your shift
• Follow correct procedures when answering the telephone & welcoming guests into your area of work
• Process all payment methods in accordance with accounting procedures and policies
• Follow property control audit standards and cash handling procedures (e.g., blind drops)

What we are looking for:

• Previous experience working within a hotel restaurant (preferred)
• A warm and genuine individual who enjoys putting people first
• Strong interpersonal and customer service skills
• Flexibility to work in line with the needs and demands of the business
• Someone who wants to grow and develop within the company

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.