Food & Beverage Assistant

Malmaison Hotel du Vin; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel chain in Bristol is seeking a Waiter/Waitress to deliver exceptional service and create a welcoming atmosphere. This full-time role offers a competitive pay package, including a salary of £12.30 per hour plus tronc. Employees enjoy generous perks including discounts, career growth opportunities, and wellness programs. Join a vibrant hospitality environment and contribute to memorable guest experiences. If you're passionate about food and hospitality, apply now!

Benefits

Generous staff discounts on food, drink & stays

Free meals on duty

Employee recognition schemes

Uniform provided

Annual events & celebrations

High Street Discounts

Cycle to Work scheme

Healthcare Cash Plans

Referral schemes

Wagestream – instant access to pay

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Experience in delivering exceptional customer service.
• Ability to thrive in a busy atmosphere.
• Genuine passion for food and hospitality.

Responsibilities

• Deliver outstanding service in the restaurant.
• Work closely with kitchen and management.
• Ensure guests leave with a positive experience.

Skills

Delivery of great guest experiences

Confident and approachable

Ability to work under pressure

Interest in hospitality and food & wine

Job description

About the Role

Waiter / Waitress – Hotel du Vin Avon Gorge Hotel (Bristol)

Salary: £12.30 per hour, average tronc £1.80 / hour (approx. £14.10 / hour total)

Hours: Full-time 37.5 hours per week

Location: The Avon Gorge Hotel, Bristol

Contract: Permanent

The Role

As a Waiter / Waitress you’ll be the friendly face of our restaurant, delivering outstanding service, making guests feel special and helping create the warm welcoming atmosphere that defines Hotel du Vin. Working closely with the kitchen and management you’ll ensure every service runs smoothly and every guest leaves smiling.

What We Offer

Great Pay: £12.30 per hour average tronc of £1.80 / hour

Full‑time Security: 37.5 hours per week

Flexible Shifts: Open 7 days a week for a work‑life balance

Career Growth: Promotion from within with clear progression to F&B Management

Top‑Quality Training: Nationally recognised hospitality apprenticeships and detailed brand training

Amazing Perks

• Generous staff discounts on food, drink & stays across sister hotels


• Free meals on duty


• Employee recognition schemes


• Uniform provided


• Annual events & celebrations

What We're Looking For

• Love delivering great guest experiences


• Confident, approachable and professional


• Work well under pressure and thrive in a busy environment


• Have a genuine interest in hospitality and great food & wine

Benefits

• Heavily discounted Staff Room Rates at Malmaison Hotel du Vin and Frasers Hospitality – rooms available from £65 per night.


• Discounted Friends and Family Room Rate – 50% off best available rate.


• 35% off your bill when you dine in our Brasseries and Bistros.


• Fully funded Apprenticeship programmes that support you in developing your career.


• High Street Discounts on a range of high street shops, experiences, holidays and much more.


• Cycle to Work scheme – save up to 40% on a wide range of bikes.


• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.


• Referral schemes that pay up to £1,500 (just for getting your mates jobs!).


• Uniform that doesn’t make you look like an extra from a 70s TV sitcom.


• Wellness & National Campaign Days Calendar – promotes activities like Pay Day Lunches, Treats, National Popcorn Day, Mental Health Awareness Week and more.


• Wagestream – instant access to your pay as it’s earned. Lets you track wages in real time and save directly from your salary.


• Complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner Bed & Breakfast.


• Support for The Brain Charity – helping people with neurological conditions.


• Employee Assistance Programme – free confidential advice available 24/7 to you and your family.

Our Sustainability Goals

• 100 % of our electricity is generated using renewable energy (mostly from wind farms across the UK).


• We recycle a minimum of 70 % of the waste from our hotels, championed by our Sustainability Council.


• We use a chemical‑free cleaning system in bedrooms and public areas and an enzyme‑based eco‑friendly system for the kitchens.


• Volunteers can work for sustainable charities for 2 days per year on full pay instead of normal workplace.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.