Food and Beverage Supervisor

Valor Hospitality; Hemel Hempstead; On-site; GBP 24,000 - 28,000; Full time

Job summary

A hospitality company in Hemel Hempstead is seeking a Food and Beverage Supervisor to lead the team in delivering exceptional guest service. This role involves overseeing operations, ensuring cleanliness, and providing excellent customer service while managing multiple tasks in a fast-paced environment. Previous experience is preferred, but strong communication and flexibility are essential. Join us for a rewarding career with opportunities for growth and various employee benefits.

Benefits

Supportive employee assistance programme

Healthcare Cash Plan options

Fully funded apprenticeship programmes

Team-member service awards

Discounted stays at hotels

50% discount when dining

Free meals while on duty

High-street discounts

Cycle To Work Scheme savings

Refer-a-friend bonuses

Qualifications

• Previous experience in a similar role within the hospitality industry desirable but not mandatory.
• Flexible to work various shifts, including evenings, weekends and holidays.

Responsibilities

• Oversee the Food and Beverage team as they carry out their duties.
• Assist in the preparation and serving of food and beverages to guests.
• Maintain cleanliness and organization of the dining areas.
• Provide excellent customer service by addressing guest inquiries.
• Support the Food and Beverage team in all operational duties.

Skills

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

Strong attention to detail

Flexible to work various shifts

Job description

Job Overview

We are seeking a dedicated and enthusiastic individual to join our team. As a Food and Beverage Supervisor, you'll be at the heart of our guest experience, delivering exceptional service and ensuring our guests have a memorable dining experience.

Are you passionate about hospitality and customer service? Do you take pride in providing top‑notch service with a smile? If so, we'd love to hear from you.

Responsibilities

• Oversee the Food and Beverage team as they carry out their duties.
• Assist in the preparation and serving of food and beverages to guests in an efficient and pleasant manner.
• Maintain cleanliness and organization of the dining areas, ensuring compliance with health and safety standards.
• Provide excellent customer service by addressing guest inquiries and resolving complaints promptly and professionally.
• Support the Food and Beverage team in all operational duties, including setting up and clearing tables, restocking supplies, and assisting with inventory management.
• Assist in the coordination and execution of events and special functions.
• Ensure all areas are well‑stocked and presented impeccably at all times.
• Coordinate wellness activities such as healthy lunches, wellbeing walks, pay‑day treats and the annual #HealthyHabits campaign.

Qualifications

• Previous experience in a similar role within the hospitality industry desirable but not mandatory.
• Excellent communication and interpersonal skills.
• Ability to work in a fast‑paced environment and handle multiple tasks efficiently.
• Strong attention to detail and a commitment to delivering high standards.
• Flexible to work various shifts, including evenings, weekends and holidays.

Benefits and Perks

• Supportive employee assistance programme with free confidential 24/7 advice for you and your family.
• Healthcare Cash Plan options starting at just £5 per month.
• Fully funded apprenticeship programmes and internal development programmes to support career growth.
• Monthly and annual team‑member service awards.
• Exclusive discounts for you, your friends and family:
  • Team‑member rates at UK hotels, with rooms from just £30 Bed & Breakfast.
  • Discounted stays for friends and family.
  • 50% discount when dining in our restaurants and bars.
  • Free meals while on duty.
  • High‑street discounts on a range of shops, experiences and more.
  • Up to 40% savings on bikes with our Cycle To Work Scheme.
  • Generous refer‑a‑friend bonuses, starting at £250.

About Our Hotels

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.