Food and Beverage Assistant

Buckland Manor - Restaurant; Broadway; On-site; GBP 18,000 - 22,000; Full time

Job summary

A Cotswolds country house hotel is looking for a friendly Food & Beverage Assistant to join their team. This role focuses on creating memorable experiences for guests and building close relationships among colleagues. No experience is necessary, as the hotel values personality and attitude. Employees enjoy competitive pay, service charge, and fabulous employee perks. Flexibility is essential as the hotel aims for a good work/life balance. Overall, it’s an exciting opportunity for those looking to grow in the hospitality industry.

Benefits

Competitive salary

Retail and hospitality perks

Excellent food & beverage discounts

Employee assistance program

Free meals during duty

Career development opportunities

Milestone awards and gifts

Qualifications

• No specific experience is required; personality and attitude are key.

Responsibilities

• Work closely with front and back of house to ensure guests have a great experience.
• Learn the menu to provide recommendations to guests.
• Build close relationships with colleagues across teams.

Skills

Friendliness

Teamwork

Customer service

Job description

Location

One of the most elegant country house hotels in the Cotswolds, Buckland Manor is set in ten acres of stunning grounds. With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Buckland Manor offers employees the opportunity to work within a traditional, yet friendly English country house hotel.

SERVICE CHARGE – We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel – every penny received is paid out to the team. Service charge can be in the region of £305 a month (around £3,600 per year) over and above base pay, for a full time employee.

The hotel may be able to offer on-site staff accommodation in order to help the newest members of the team settle into life at the hotel and local area, plus free parking is available on-site.

Send us a Whatsapp message with FAMILYFIRST to [phone] to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)

About the Role

Come and join our team as a Food & Beverage Assistant and let your passion and personality shine. Our culture is important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.

As a Food & Beverage Assistant you will work closely with both the front of house and back of house team to ensure our guests not only have a wonderful time, but also make memories to last a lifetime.

We welcome applications from candidates with no experience, as this role is all about personality and attitude – we can teach you the rest.

Key Points About the Role

• We serve a lot of yummy dishes, so we ask that you get to know the menu, that way you can advise our guests, if they ask for help.
• You spend a lot of your life at work, meaning often your colleagues become friends, and we encourage that – we want our employees to build close relationships across all teams.
• Ensuring all our guests have a memorable experience.
• We are one team, so we will all muck in from time to time, helping each other across departments.

Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.

Perks & Benefits

• Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require as part of our Employee Assistance Programme.
• Meals when you are on duty are free.
• We encourage our teams to be curious. Everyone can learn and develop – our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us – our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About Our Family of Hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, visit www.brownswordhotels.co.uk.

If you're the type of person that likes to learn and share the wisdom, get in touch.

Send us a Whatsapp message with FAMILYFIRST to [phone] to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)

Compensation: To be discussed