FOH Team Member - The White Horse - Balsall Common, Coventry

Wells & Co; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant community pub is seeking a dedicated Front of House Team Member to provide exceptional customer service at The White Horse in Balsall Common. The ideal candidate will have previous experience in hospitality, a passion for food and drinks, and a drive to grow with the company. Responsibilities include ensuring a superb customer journey, taking orders, and managing payments. Join a supportive team that offers great benefits including holiday pay and discounts, all within a fun working environment.

Benefits

£8.50 - £12.21 per hour + tips

28 days holiday

Company Pension scheme

Retail and beer discounts

50% off food on shift

Refer a friend bonus

Employee Assistance programme

Career development programme

30% dining discount at all managed houses

Qualifications

• Previous experience in a front of house role in hospitality.
• Passion for food and drinks.
• Ability to deliver excellent service under pressure.
• A result-driven individual keen to develop your career.

Responsibilities

• Ensure a high standard of customer experience.
• Take accurate orders and collaborate with kitchen staff.
• Manage payments and receipts responsibly.
• Confidently recommend menu items.

Skills

Excellent customer service

Enthusiasm for food and beer

Teamwork

Ability to work in a fast-paced environment

Job description

FOH Team Member - The White Horse - Balsall Common, Coventry

The White Horse is a welcoming country pub situated in the heart of Balsall Common - Warwickshire, that reopened under the Wells & Co Managed Pub estate in 2022 after being refurbished and restored back to the community pub that everyone knew and loved.

Position

We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.

Front of House Duties

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member

Requirements

• Previous experience working front of house in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and grow with us
• Must be over 18 in order to serve alcohol on the bar

Other Information

We will offer you a great package :

• £8.50 - £12.21 p / h + tips
• 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• 50% off food on shift
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• Career development programme
• 30% dining discount of all managed houses
• Great working environment and great prospects!