FOH Team Member - Carluccio's - Southampton

Carluccio's; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A popular Italian restaurant in Southampton is seeking a Front of House Team Member to deliver exceptional service and create memorable dining experiences. You'll welcome guests, take orders, and collaborate with team members to ensure every visit is special. The ideal candidate should be passionate about hospitality and have excellent customer service skills. This role offers flexible working opportunities and great benefits including discounts and career development.

Benefits

50% off total bill for you and 5 friends

Exclusive discounts through BRG Spark App

20% off at retail gift shop & deli

Access to advanced pay with Wage Stream

Referral bonus scheme

Career development opportunities

Flexible working opportunities

Qualifications

• Passion for hospitality and excellent customer service.
• Ability to work collaboratively with a team.
• Experience in a similar role is a plus.

Responsibilities

• Greet and seat guests warmly.
• Take orders and recommend menu items.
• Engage with guests to ensure a memorable experience.
• Process payments accurately and efficiently.
• Maintain cleanliness and ambiance of the dining area.

Skills

Customer service

Team collaboration

Order taking

Payment processing

Job description

The Role: As a Front of House Team Member at Carluccio's, you'll be the face of our restaurant, providing exceptional service to every guest who walks through our doors. Here's what your day-to-day will look like:

• Greet and Seat: Welcome guests with a warm smile, manage reservations, and ensure every guest is comfortably seated and ready to enjoy their meal.
• Deliver Exceptional Service: Take orders, make recommendations, and ensure that every dish is served with a touch of Italian hospitality.
• Create Memorable Experiences: Engage with guests to make their visit special, whether they're regulars or first-time visitors.
• Work as a Team: Collaborate with kitchen staff and fellow team members to ensure smooth service and a great guest experience.
• Handle Payments: Process payments efficiently and accurately, ensuring a seamless end to every guest's meal.
• Maintain Ambiance: Ensure the dining area is clean, tidy, and set up for success, creating a welcoming environment for all.

This is your opportunity to shine in a role that’s as dynamic as you are. If you’re passionate about hospitality, have a flair for customer service, and want to be part of a team that values your contributions, join us at Carluccio's as a Front of House Team Member. Become part of our family and help us create unforgettable dining experiences every day!

Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

At BRG, we live by our core values: Honest - Acting with integrity in everything we do. Hardworking - Giving our best, every day. Hungry - Always striving for growth and excellence. Heart - Caring deeply about our people, our guests, and our communities. Carluccio’s in Southampton offers a relaxed, authentic Italian dining experience with a menu featuring classic dishes made from fresh, quality ingredients.

What’s in it for You?

• Feast on 50% Off your total bill for you and 5 friends across all our brands-because great food should be shared!
• Unlock Exclusive Discounts on thousands of online and high‑street retailers, plus restaurants, through our BRG Spark App.
• Stock Up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need It with Wage Stream, offering access to advanced pay.
• Refer Friends and Earn with our bonus scheme.
• Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
• Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.