FOH Supervisor

The Inn Collection Group; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading pub company in York is seeking a Front of House Supervisor to deliver exceptional guest experiences. You will lead a team in a vibrant setting, ensuring smooth operations and addressing guest needs. The ideal candidate is passionate about hospitality and possesses strong leadership and communication skills. Join this award-winning team and enjoy a supportive and dynamic work environment.

Benefits

Extra paid holiday for birthdays

50% off food at Inns

Confidential Employee Assistance Programme

Tips included (Tronc)

Discount on room bookings

Qualifications

• Experience in a hospitality or customer service role.
• Ability to lead and inspire a team.
• Strong communication skills.

Responsibilities

• Welcome guests and provide exceptional service.
• Support the Assistant Manager in daily operations.
• Handle guest challenges to ensure a smooth experience.

Skills

Customer service

Leadership

Problem-solving

Job description

Overview

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

Benefits

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Inn Story

The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry—an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between—creating a wonderfully higgledy-piggledy gem brimming with character.

You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn...

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles.

*Age-related pay rates apply for Under 21s.*