FOH Supervisor

The Inn Collection Group; Guisborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Guisborough is seeking a Front of House Supervisor to enhance guest experiences. You will manage service operations, ensuring a welcoming atmosphere. Ideal candidates thrive in fast-paced settings and demonstrate strong customer service skills. Join an award-winning team committed to exceptional hospitality.

Benefits

Extra paid holiday for your birthday

Lead-Inn development program

Paid breaks

50% off food at Inns

Discounted room bookings

Spontaneous trip allowance

Discounts for loved ones

24/7 confidential support

Tronc (tips)

Participation in the Give-inn back scheme

Qualifications

• Passion for customer service.
• Ability to lead and support a team.
• Excitement for working in a vibrant environment.

Responsibilities

• Greet guests and oversee service.
• Resolve challenges and ensure smooth operations.
• Create a positive atmosphere for guests and staff.

Skills

Customer service

Fast-paced environment adaptability

Leadership

Job description

Overview

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

Perks & Benefits

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Your Role

Nestled in the picturesque village of Newton under Roseberry, The King’s Head Inn is a quintessential country pub, offering a welcoming atmosphere and a prime location in Captain Cook Country. With easy access to the stunning North York Moors National Park and the Cleveland Way, it’s the perfect spot to enjoy a vibrant, rewarding environment while surrounded by natural beauty.

You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

Responsibilities

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

Qualifications & Requirements

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn.

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

Age-related pay rates apply for Under 21s.