FNOL / Concierge Claims Technician (Remote/Bolton/Birmingham)

Exchange Street Executive Search; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading claims management firm is seeking a FNOL/Concierge Claims Technician to assist in managing and settling property claims. The role requires strong customer service skills and the ability to build professional relationships. Hybrid or fully remote working is available, with the office being located in Birmingham or Bolton. Ideal candidates will have a background in insurance or claims handling and a proactive mindset.

Qualifications

• Preferable background in Insurance or Claims Handling.
• Ability to provide outstanding customer service.
• Proactive and able to work with initiative.

Responsibilities

• Act as the first point of contact for policy holders.
• Provide outstanding customer service.
• Document all information accurately before Loss Adjuster visits.

Skills

Insurance background

Claims handling

Customer service

Proactive initiative

Team collaboration

Job description

Overview

Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team (location flexible but Birmingham/Bolton preferred) with Hybrid or fully remote working available subject to operational needs. You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle property claims, as licensed.

Role & Responsibilities

• Being the first point of contact to policy holders making an insurance claim
• Providing outstanding customer service and putting the customer at the centre of everything
• Building strong professional relationships with team members and other areas of the business
• Ensuring all information is documented correctly prior to Loss Adjuster visits

Skills & Requirements

• Insurance/Loss Adjusting/Claims Handling background preferable
• Team player with the passion for helping others
• Proactive, with the ability to work with initiative
• Able to work as part of a team to ensure client SLAs are met

Interested applicants should apply online or forward their CVs to the recruiter. Job Ref: CD61.