FM Support Team Administrator

Care UK Plc; Colchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A private care company in the UK is seeking a Facilities Management Support Team Administrator. In this role, you will manage communications and enquiries from care homes, raising call outs and ensuring high standards of service. Ideal candidates will have knowledge of buildings, helpdesk support, and strong communication skills. This position offers a competitive salary within a supportive team environment, allowing you to make a meaningful impact on care homes.

Benefits

Competitive salary

Comprehensive benefits package

Supportive and inclusive environment

Qualifications

• Knowledge of buildings and building systems would be an advantage.
• Knowledge of Helpdesk support.
• Ability to report effectively on progress and communicate to stakeholders at differing levels.

Responsibilities

• Manage incoming enquiries from care homes and FM team, ensuring high communication and customer service.
• Raise call outs and quotation requests on the CAFM system.
• Proactively chase outstanding work with suppliers and liaise with care homes.

Job description

Care UK is an awarding winning private care company with over 160 care homes across the United Kingdom. We are seeking an organised Facilities Management Support Team Administrator to join our vibrant and dedicated team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

Key Responsibilities

• Manage incoming enquiries from care homes, FM team, contractors and other support functions, ensuring a high level of communication and excellent customer service is maintained
• Raise call outs and quotation requests on the CAFM system where required
• Follow expenditure approval process within RCS Management and Finance Teams
• Proactively chase outstanding work with suppliers and liaise with care homes to ensure work completed satisfactorily.
• Build good working relationships with all stakeholders, key suppliers and contractors.
• Contribute to regular FM Support Team meetings with feedback on processes and suggestions of how to improve things for the team and the delivery of FM Support for the business
• Comply with the Company Appraisal system and attend an appraisal every year.
• Ensure updated mandatory training requirements are met.

What We're Looking For

• Knowledge of buildings and building systems would be an advantage
• Knowledge of Helpdesk support
• Ability to report effectively on progress and communicate to stakeholders at differing levels.

Why Join Care UK?

• Be part of a dynamic and growing organisation dedicated to providing outstanding care.
• Collaborate with a diverse and talented team in a supportive and inclusive environment.
• Enjoy a competitive salary and comprehensive benefits package.
• Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!