Floor Manager (Commercial Coach)

NIKE, Inc.; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading sportswear company in the UK seeks a Coach to deliver exceptional consumer service and manage a retail team. The role involves ensuring compliance with brand standards, leading product journeys, and fostering a positive workplace culture. Candidates should have significant experience in retail management and customer service, with a focus on leadership and team engagement. A comprehensive compensation and benefits package is offered, including performance bonuses and employee discounts.

Benefits

Competitive compensation and benefits

Quarterly performance-based bonus

Diversity, Equity & Inclusion initiatives

Generous employee discounts

Branded outfit for sales floor

Qualifications

• Advanced exposure to Retail and People Management.
• Past exposure to impacting business results and customer service.
• Ability to identify training needs and conduct in-person learning activities.
• Proven conflict resolution and employee coaching skills.

Responsibilities

• Lead a team to ensure efficient product receiving and inventory accuracy.
• Ensure the sales floor is full and meets brand standards.
• Oversee hiring processes and store scheduling.
• Work collaboratively to maintain a positive NIKE culture.

Skills

Retail and People Management

Customer Service

Leadership

Conflict Resolution

Job description

Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere.

You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Responsibilities:

• Lead a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensure the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
• Work alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
• Be responsible for monthly initiative launches
• Use our reporting tools to make the best commercial decisions
• Achieve accurate inventory to fulfill digital orders, ensuring the team is equipped to deliver the highest quality athlete experience
• Lead team Engagement on NIKE Community Ambassador activities
• Partner with senior store leadership, you will oversee the hiring processes including onboarding
• Be responsible for store scheduling
• Work collaboratively with store team to implement & maintain a positive NIKE culture, leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Ensure the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
• Complete specific training and share completion with athlete services
• Use data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

Requirements:

• Advanced exposure to Retail and People Management with the demonstrated ability in leading a shop floor (or department) which creates a unique customer experience
• Past exposure to impacting business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
• Ability to identify core areas of training and conduct in-person learning activities whilst tracking the progress of a cohort
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling
• Flexible with scheduling and available to work retail hours which may include day, evening, weekends, and/or holidays, based on department and store/company needs

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for quarterly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor