Floor Manager & Coach — Elevate Store Experience

Nike; Wynyard; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sports company in Wynyard is seeking a Floor Manager to enhance customer service and lead a motivated team. You will be responsible for delivering a premium brand experience and ensuring compliance with company standards. The ideal candidate has four years of customer service or retail experience, with one year in a managerial role. A flexible schedule is important, as hours may include evenings and weekends. This position offers generous compensation and benefits.

Benefits

Competitive compensation and benefits package

Quarterly performance-based bonus

Employee discounts

Supportive team environment

Qualifications

• Four years customer service and/or retail experience, at least one of those years in a Floor Manager function.
• Ability to coach and develop a strong team.
• Effective communicator, brand ambassador, and innovative leader.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate employees in your department.
• Ensure the store complies with all NIKE standards and guidelines.

Skills

Customer service

Team coaching and development

Effective communication

Sales techniques

Flexibility with scheduling

Job description

A leading sports company in Wynyard is seeking a Floor Manager to enhance customer service and lead a motivated team. You will be responsible for delivering a premium brand experience and ensuring compliance with company standards. The ideal candidate has four years of customer service or retail experience, with one year in a managerial role. A flexible schedule is important, as hours may include evenings and weekends. This position offers generous compensation and benefits.