Floor Manager (Coach) - Bicester

NIKE, Inc.; Bicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading sports retailer in Bicester is seeking a Retail Team Leader to enhance consumer experience and lead a team in delivering exceptional service. This role requires strong leadership in managing inventory processes and providing insights for continuous improvement. The ideal candidate has retail experience and a passion for sports. Attractive salary and benefits package included.

Benefits

Attractive salary

Monthly bonus opportunities

Employee discounts

Benefits package and pension

Career development opportunities

Regular training sessions

Access to sports activities

Qualifications

• Experience in retail and/or leadership positions.
• Very good command of English (written and spoken).
• Strong focus on communication.
• Flexibility to work in shifts and on weekends.

Responsibilities

• Lead a team capable of efficient product receiving and inventory accuracy.
• Ensure smooth inventory processes and maintain brand standards.
• Deliver highest quality athlete experience and lead team engagement.
• Use data to improve consumer journey and sales floor service.

Skills

Retail experience

Leadership

Communication

Consumer service

Job description

Overview

Using your expertise in exceptional consumer service to deliver a premium brand experience to our consumers. You will lead, coach and motivate the department to create an excellent work atmosphere and drive the store's daily business in line with sales targets (including digital services, visual merchandising and salesfloor).

Responsibilities

• Commercial
  • Lead a team capable of efficient product receiving, inventory accuracy and visual presentation standards
  • Ensure smooth inventory processes to keep the sales floor full, presentable and aligned with brand standards
  • Collaborate with department leads who oversee product receiving and visual presentation; you are responsible for the overall product journey in store
  • Be responsible for monthly initiative launches
  • Use reporting tools to inform commercial decisions
  • Achieve accurate inventory to fulfill digital orders
• Athlete Experience
  • Ensure the team delivers the highest quality athlete experience (Purpose)
  • Lead team engagement on Nike Community Ambassador activities
  • Partner with senior store leadership to oversee hiring processes including onboarding
  • Be responsible for store scheduling
  • Collaborate with the store team to maintain a positive Nike culture
• Consumer Experience
  • Lead by example in delivering sales floor service and bringing the consumer journey to life
  • Ensure the team is equipped with brand knowledge across all consumer service aspects, including digital service enablers
  • Complete specific training and share completion with athlete services
  • Use data and analytics to provide insights and partner with senior store leadership for continuous improvement

Qualifications

• Experience in retail and/or leadership positions
• Very good command of English (written and spoken)
• Experience and competency in delivering exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends

Desirable Attributes

• A passion for Nike and/or love of sport

Benefits

• Attractive salary that evolves with market and experience
• Opportunity for monthly bonus payments
• Attractive online and in-store employee discounts
• Benefits package, pension and share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic environment that values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent Nike and foster team spirit
• Access to sports activities
• Opportunities to participate in unique Nike moments