Floor Manager

Fischer’s; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A charming neighbourhood restaurant in Westminster is seeking a full-time Floor Manager to lead the front-of-house team. Responsibilities include monitoring service standards, addressing guest concerns, and training team members. The ideal candidate will have a mature work approach, knowledge of service standards, and a collaborative spirit. Enjoy benefits like a generous discount, team incentives, and access to mental health resources. This role offers competitive hourly pay between £19.71 and £22.21.

Benefits

Generous discount on food and drinks

Team incentives up to £100

Enhanced Maternity and Paternity leave

Access to mental health counselling and advice

Training calendar with supplier trips and masterclasses

Advance access to earned wages via Wagestream

Qualifications

• Mature work approach in a similar setting, leading the team positively and collaboratively.
• Knowledge of service standards and basic financial awareness.

Responsibilities

• Support senior management in leading the front-of-house team.
• Monitor presentation and service standards, handle guest complaints.
• Train and supervise team members for a cohesive operation.

Skills

Leadership

Team collaboration

Service standards knowledge

Conflict resolution

Job description

Evocative of Vienna in the early twentieth century, Fischer's is an informal neighbourhood restaurant situated on Marylebone High Street.

Why work with us as a Floor Manager?

• Enjoy a generous discount across our restaurants on food and drinks.
• Rewarding Excellence – a team‑led incentive, earning up to £100 in high‑street vouchers.
• Enhanced Maternity and Paternity leave to support working families.
• Group‑wide access to mental health counselling, legal and financial advice.
• Advance access to earned wages via Wagestream.
• A unique and varied training calendar including supplier trips, masterclasses and visits.

Visit our career page for a detailed list of our benefits. We promote from within, empowering individuals from all backgrounds to become leaders of tomorrow. Our diverse team reflects the inclusive culture.

The role of a Floor Manager:

• Support senior management with leading the front‑of‑house team, undertaking specific responsibilities for a smooth running of the shift.
• Monitor and uphold the highest standards of presentation and service, also handling guests' complaints and queries.
• Train, develop and supervise team members to ensure a cohesive and efficient team.

As Floor Manager, you'll bring:

• Mature work approach in a similar setting, leading the team positively and with sense of collaboration.
• Knowledge of service standards and a basic financial awareness – you’re our greatest asset!

Wolseley Hospitality Group portfolio of restaurants

The Wolseley Hospitality Group portfolio comprises The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John’s Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument.

Experience: Not required

Employment: Full‑time

Salary: $19.71 – $22.21 hourly

About Fischer’s:
Fischer’s is an informal neighbourhood café opened in 2014. The traditional Viennese menu accommodates from morning breakfast to a full late‑night dinner service and includes Mittel European, Austrian and German dishes.