Floor Lead: Customer Experience & Team Coach

Gymshark; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fitness apparel brand in London is hiring a Floor Lead for their White City store. The role involves driving performance, coaching team members, and ensuring exceptional customer service. Ideal candidates will possess strong leadership, communication, and sales skills, with a focus on team collaboration and problem-solving. This position offers a dynamic work environment and the opportunity to contribute to a rapidly growing team committed to inclusivity and empowerment.

Benefits

33 days holidays (including bank holidays & birthday)

Employer pension contributions up to 7%

Contribution to a gym membership

50% Gymshark Discount

Financial, Physical and Mental well-being Support

Generous family leave package

Competitive incentive scheme

Cashback & discounts programme

Qualifications

• Proven experience in on-the-job coaching.
• Ability to manage multiple tasks efficiently.
• Key holder experience.

Responsibilities

• Represent brand values and inspire team.
• Assist in daily operations to meet store goals.
• Lead team performance through motivation.

Skills

Customer Service Excellence

Leadership

Communication Skills

Sales Skills

Team Collaboration

Problem-Solving

Attention to Detail

Multitasking

Positive Attitude & Enthusiasm

Adaptability

Job description

A leading fitness apparel brand in London is hiring a Floor Lead for their White City store. The role involves driving performance, coaching team members, and ensuring exceptional customer service. Ideal candidates will possess strong leadership, communication, and sales skills, with a focus on team collaboration and problem-solving. This position offers a dynamic work environment and the opportunity to contribute to a rapidly growing team committed to inclusivity and empowerment.