Flights Specialist

C&M Travel Recruitment Ltd; England; Hybrid; GBP 30,000; Full time

Job summary

A leading travel company in the UK is seeking a Flights Specialist. In this role, you will manage ticketing duties using Amadeus GDS, handle flight schedule changes, and liaise with trade partners. Candidates should have experience in fares and ticketing within the aviation industry. The position offers a competitive salary of circa £30k and the opportunity to work with a prestigious travel brand. Office-based with some hybrid options after probation.

Benefits

Range of company benefits

Travel discounts

Qualifications

• Experience in a fares & ticketing role within the travel industry is required.

Responsibilities

• Ensure all tickets are issued according to time lines.
• Monitor airline queues and take appropriate actions.
• Support the reservations team with pricing requests.
• Book out of date range flights.
• Maintain relationships with trade partners.
• Ensure collection of passenger information for ticketing.
• Prepare travel documentation as needed.
• Handle overflow calls for the Reservations team.
• Address customer feedback relating to flights.
• Update flight content on the reservations system.
• Update hotel status report twice weekly.

Skills

Good overall knowledge of the aviation / travel industry

Excellent understanding of airline contracts and fares

Knowledge of IATA / BSP ticketing procedures

Solid Amadeus GDS proficiency

Strong organisational skills

Strong communication skills

Ability to work in a team-based environment

Tools

Amadeus GDS

Job description

Overview

Flights Specialist

This upmarket Tour Operator are looking for a Flights Specialist to join their team. This role encompasses a range of tasks using Amadeus GDS including issuing tickets, flight schedule changes, out of date range bookings and all flight related tasks. This role would suit candidates with experience in a fares & ticketing role. Salary circa £30k and an excellent opportunity to join this award winning luxury travel company.

Responsibilities

• Ensure all tickets are issued according to time lines and rebooking flights as appropriate to ensure best possible fares.
• Monitor airline queues and ensure appropriate action is taken, sending schedule change letters to customers as required.
• Support the reservations team with ad hoc pricing requests.
• Book out of date range flights.
• Maintain and build good working relationships with trade partners.
• Ensure collection of passenger information for ticketing purposes.
• Support with preparation of travel documentation.
• Taking overflow calls for the Reservations team when necessary.
• Proactively deal with customer feedback relating to flights.
• Update flight content on in house reservations system.
• Responsible for updating hotel status report twice weekly.

Skills & Experience

• Good overall knowledge of the aviation / travel industry, specifically in relation to flights.
• Excellent understanding of airline contracts and fares.
• Knowledge of IATA / BSP ticketing procedures.
• Solid Amadeus GDS proficiency.
• Must have strong organisational and time management skills and be able to effectively handle multiple priorities and meet deadlines.
• Strong communication skills
• Must be able to work in a team-based environment as well as on own initiative.

Additional Information

• Salary circa £30k (some flexibility depending on experience).
• Office based, with some flexibility for hybrid working after probationary period.
• Monday to Friday 9 to 5.30
• Range of company benefits and travel discounts.