Flexible Outpatient Booking Specialist

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 26,000 - 28,000; Full time

Job summary

A healthcare organization in the United Kingdom is seeking an Outpatient Booking Officer responsible for booking appointments for various specialties. The ideal candidate will have customer care experience and excellent communication skills. Responsibilities include arranging and rescheduling appointments, liaising with clinical teams, and maintaining quality service standards. Applicants should have GCSEs in English and Maths, experience in a hospital environment, and strong interpersonal skills. This role offers a salary ranging from £26,240 to £27,928 per annum.

Qualifications

• GCSE English and Maths pass or equivalent required.
• Must have NVQ Level 3 Administration or equivalent.
• Experience in a busy office or hospital environment is essential.

Responsibilities

• Arrange appointments over the telephone with patients.
• Book patient appointments from waiting lists.
• Liaise with clinical admin and consultants.

Skills

Good communication skills both verbal and in writing

Excellent customer service skills

Exceptional interpersonal skills

Ability to multi-task

Logical thinking

Knowledge of medical terminology

Education

GCSE English and Maths pass or equivalent

ECDL or equivalent

NVQ Level 3 Administration or equivalent practical knowledge

Job description

A healthcare organization in the United Kingdom is seeking an Outpatient Booking Officer responsible for booking appointments for various specialties. The ideal candidate will have customer care experience and excellent communication skills. Responsibilities include arranging and rescheduling appointments, liaising with clinical teams, and maintaining quality service standards. Applicants should have GCSEs in English and Maths, experience in a hospital environment, and strong interpersonal skills. This role offers a salary ranging from £26,240 to £27,928 per annum.