Fleet Management Customer Data Analyst

Northgate plc; Tees Valley; On-site; GBP 30,000; Full time

Job summary

A leading fleet management company in the UK seeks a proactive FM Customer Data Analyst to enhance customer dashboards and ensure precise data representation. The ideal candidate will have strong data management skills, proficiency in Power BI, and a commitment to exceptional customer service. This role offers a salary of £30,000 per annum, along with numerous employee benefits including generous leave, pension contributions, and wellbeing services.

Benefits

Salary – £30,000 per annum

24 days annual leave plus public holidays

Pension – AgeOn contributions of 5%

Life assurance and save-as-you-earn scheme

Colleague assistance programme with 24/7 GP service

Exclusive vehicle-leasing schemes

Qualifications

• Strong administrative and organisational abilities.
• Solid IT proficiency with digital tools.
• Clear and impactful communication skills.
• Ability to thrive in team environments.
• Commitment to exceptional customer service.

Responsibilities

• Ensure data points are precise and timely for customer dashboards.
• Contribute to new features and innovations in the platform.

Skills

Administrative and organisational abilities

IT proficiency

Communication skills

Teamwork

Customer service

Tools

Power BI

Job description

Are you passionate about giving customers the data they need, when they need it in a fast moving, complex data driven world? Northgate Fleet Management is seeking a proactive and detail-driven FM Customer Data Analyst to help power the clarity and impact of our customer dashboard. In this pivotal role, you'll ensure every data point is precise, timely, and truly representative of our customers' fleet activity while contributing to new features and innovations across our fast-paced platform. If you bring strong data management expertise, demonstrable Power BI skills, and a can-do attitude, we'd love to hear from you. AI experience would be advantageous.

Qualifications

• You bring strong administrative and organisational abilities, enabling you to work efficiently and stay on top of multiple tasks.
• With solid IT proficiency, you’re comfortable navigating digital tools and systems in a modern workplace.
• Your clear and impactful communication skills, both written and spoken, allow you to convey information effectively.
• You thrive in team-focused environments and build positive working relationships across different departments.
• Your commitment to delivering exceptional customer service drives you to consistently exceed expectations.

Company Information

With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We're here to keep people and businesses moving. By partnering with some of the country's most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We're also part of something bigger — ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility.

Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know.

Benefits

• Salary – £30,000 per annum.
• 24 days of annual leave (plus public holidays and one additional day to celebrate your birthday).
• Pension – AgeOn employer contributions of 5%.
• Financial Benefits – free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
• Wellbeing & Lifestyle Services – colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle-to-work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
• Motoring Benefits – exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Wagestream – a free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.