Flagship Manager

luxury retailer; England; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading luxury retailer in the United Kingdom is seeking a flagship manager for a key travel retail location. This role requires strong people leadership and experience in a customer-focused retail environment. You will inspire your team to deliver exceptional service and work with multiple stakeholders to drive both customer experience and commercial performance. The position offers a salary of up to £50,000 with additional bonus potential, alongside excellent benefits including discounts and medical coverage.

Benefits

Salary up to £50,000

Up to 20% bonus potential

Medical

Employee discounts

Qualifications

• Experience in a customer-focused retail environment, preferably in travel retail.
• Strong leadership skills to inspire and motivate a team.
• Confidence in making commercial decisions and driving sales.

Responsibilities

• Lead one of the brand’s high-profile stores to drive customer experience.
• Inspire the team to deliver exceptional service.
• Work closely with cross-functional teams on business strategy.

Skills

People leadership

Customer experience management

Stakeholder management

Commercial decision-making

Job description

This fast paced, luxury retailer carries some of the most recognisable brand names in the world within their product mix. Their focus is service, people and product - get these right and the business is flying. The company continues to grow, expanding in headcount and pushing the boundaries of customer experience.

They’re now looking for a flagship manager to take the lead in one of their key travel retail locations. This isn’t your average management role – you’ll be running one of the brand’s most high-profile stores, driving both the customer experience and commercial performance. You’ll be leading and inspiring your team to deliver exceptional service, while also working closely with the cross function on strategy for the business. There will be lots of interactions with external stakeholders that are concessions within the business.

We’re looking for someone with strong people leadership and experience in a customer-focused retail environment, ideally within travel retail or another fast-paced, service-driven sector. You’ll be confident working with multiple stakeholders, making commercial decisions, and using your understanding of customer behaviour to drive sales and growth. Product background is less important – what really matters is your ability to inspire a team, trade your business, and deliver results.

What’s on offer :

• Salary up to £50,000 plus up to 20% bonus potential
• Working one weekend in three
• Medical
• Amazing benefits, including big discounts