Fitness Manager - Heston

Lampton Leisure; Hounslow; On-site; GBP 30,000 - 35,000; Full time

Job summary

A community leisure provider in Hounslow seeks a Fitness Manager to lead the fitness department and ensure safety and quality customer experiences. Responsibilities include managing team performance and compliance with health and safety procedures. Ideal candidates will have relevant experience and qualifications. This full-time role offers a salary of £30,000 – £35,000 per annum, including benefits such as a free gym membership and 22 days holiday.

Benefits

Annual pay reviews

Free gym membership

Enhanced maternity and paternity leave

Exclusive discounts via Lampton Rewards

Staff wellbeing perks

Career growth opportunities

Qualifications

• Previous experience as a Fitness Manager.
• Ability to meet targets and deadlines.
• Proactive in duties.

Responsibilities

• Deliver exceptional fitness experience for members.
• Manage safety incidents and perform safety checks.
• Support the centre to achieve fitness targets.

Skills

Experience as a Fitness Manager

Excellent communication skills

Team mentoring and coaching

Customer service

Education

Minimum Level 2 fitness qualified or equivalent

First Aid at Work qualification (or ability to acquire)

National Pool Lifeguard Qualification (NPLQ, or ability to acquire)

Job description

About the Job

As a Fitness Manager at Lampton Leisure you will run the day‑to‑day fitness department, ensuring a safe, enjoyable and quality customer experience. You will cover at least two duty manager shifts a week, proactively manage team performance, set targets and give constructive feedback. You will also be a key holder, opening and closing the building during key holder shifts. Flexibility is required as the site is open 6am‑10pm.

Responsibilities

• Deliver exceptional fitness experience for members and support for equipment and programmes.
• Open and close the site, handle H&S incidents, accidents, safeguarding concerns and perform pool hygiene & safety checks on shift.
• Establish and maintain excellent relationships with customers, handling complaints and escalating where appropriate.
• Continuously review fitness equipment, programmes and activities, developing and improving as required.
• Accountable for the fitness budget, stock takes and inventories.
• Support the centre to achieve targets and fitness KPIs.
• Provide clear leadership, ensuring compliance with all health and safety procedures and fixing or escalating issues as appropriate.
• Line management, coaching and developing responsibilities for the fitness team, keeping the team up to date with industry developments and the benefits of an active, healthy lifestyle.

Qualifications

• Previous experience as a Fitness Manager.
• Minimum Level 2 fitness qualified or equivalent.
• Ideally hold or be able to work towards a First Aid at Work qualification.
• Ideally hold or be able to work towards a National Pool Lifeguard Qualification (NPLQ).
• Ability to meet set targets and deadlines, and be pro‑active in duties.
• Ability to mentor, motivate, coach and develop team members and customers to achieve their potential.
• Excellent communication skills and experience delivering first‑class customer service.

Remuneration & Working Hours

£30,000 – £35,000 per annum. Full‑time. 22 days holiday allowance, plus bank holidays. This role is full‑time and may require flexible hours due to opening and closing duties.

About Lampton Leisure

Lampton Leisure is a community with health and wellbeing at our core. We provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities and backgrounds across our leisure centres in West London.

Why Join Lampton Leisure

• Annual pay reviews.
• Free gym membership.
• Enhanced maternity and paternity leave and pension scheme.
• Exclusive discounts via Lampton Rewards and EE mobile offers.
• Refer a Friend scheme – earn up to £250 for each new employee referred.
• Staff wellbeing perks – online GP access, EAP, health testing, flu jabs, eye care vouchers.
• Sustainability perks – cycle‑to‑work and electric car salary sacrifice scheme.
• Career growth – CPD training, structured development and leadership opportunities.