Fitness Coach - 16hrs Week

Hilton Worldwide, Inc.; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hotel and hospitality company in Greater London is seeking a part-time Fitness Coach to deliver outstanding service to guests and members. This role requires NVQ level 2 & 3 in Fitness Instruction and a passion for health and fitness. You will run classes, assist guests with facilities, and ensure high standards of cleanliness and customer service. Benefits include competitive hourly pay, meal provisions, and opportunities for personal development.

Benefits

Hourly pay ranging from £12.50 to £13.75

Free meals while on duty

Personal Development programmes

Team Member Travel Program

High street discounts

28 days holiday including bank holidays

Qualifications

• NVQ level 2 & 3 in Fitness Instructor/Personal Training required.
• High level of personal hygiene and grooming standards essential.
• Commitment to delivering a high customer service experience.

Responsibilities

• Run fitness classes and provide coaching as scheduled.
• Ensure all members and hotel guests are acknowledged immediately.
• Maintain cleanliness of gym facilities.

Skills

NVQ level 2 & 3 in Fitness Instructor/Personal Training

High level of personal hygiene and grooming standards

Positive attitude

Committed to delivering a high level of customer service

Passion for health and fitness

Job description

Job Description – Fitness Coach – 16hrs Week (HOT0C4K6)

Work Locations

Hilton London Syon Park London Syon Park Middlesex London TW7 6AZ

Benefits

• Hourly pay ranging from £12.50 up to £13.75 on a 16 hour a week part‑time contract. The working schedule includes weekends
• Free and healthy meals when on duty
• Grow your career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Modern and inclusive Team Member’s areas

Key Performance Indicators

Departmental goals in relation to Financial Performance, Guest Experience and TM Experience, Relevant Quality/Brand/Safety Audits.

Behaviours and Competencies

• Teamwork
• Customer Focus
• Living the Values
• Dependability
• Adaptability
• Quality
• Productivity

Essential Functions

Planning Activities (5%)

• Schedule annual holidays – where possible in alignment with business trading cycle.
• Organise yourself and your work area/tools to ensure you are able to deliver excellent customer service.
• Understand and advise members and guests on the correct usage of gym equipment
• Report for duty on time in line with departmental personal presentation standards.
• Carry out regular pool tests
• Maintain cleanliness of reception, changing rooms, pool side and gym facilities
• Carry out fitness assessments on members as required
• Adhere to all health and safety regulations
• Promote the facilities to hotel residents and perspective members
• Be aware of the department standards, goals, objectives and performance.

Direct Activities (40%)

• Run classes / provide coaching as scheduled by the Club Manager.

Guest Facing Activities (40%)

• Ensure all members and hotel guests are acknowledged immediately.
• All members and hotel guests receive a friendly, efficient service with appropriate personalized plans that support their membership goals.
• Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
• Support membership growth by working proactively with sales team and supporting enquiry conversion via telecons, prospect club tours etc.
• Demonstrate an awareness of member priorities and anticipate needs.
• Action all member requests in friendly efficient manner.

Team Activities (10%)

• Work as part of the Fitness team, interacting positively with colleagues.
• Attend team briefings, meetings or as required.
• Ensure behaviour respects privacy, safety and security of members and colleagues.
• Provide constructive feedback to leadership.
• Support colleagues whose workload may temporarily exceed your own.

What are we looking for?

A Fitness Coach serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• NVQ level 2 & 3 in Fitness Instructor/Personal Training
• High level of personal hygiene and grooming standards
• Positive attitude
• Committed to delivering a high level of customer service
• Passion for health and fitness

It would be advantageous to demonstrate…

• Previous experience in fitness industry
• Experience in personal training
• Knowledge of diet and nutrition

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.