First Response Children's Service Agent Hybrid - Flexible

Nottingham City Council, Leicestershire County Council, East Midlands Group; England; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A local government authority is seeking a First Response Children’s Service Agent to be the first contact for Children’s Social Care. Located in Glenfield, you will handle referrals and provide backup to the team. Key requirements include good communication skills and the ability to maintain professionalism in fast-paced settings. This role offers a hybrid working model and attractive pension benefits. Applications welcome from diverse backgrounds.

Benefits

Guaranteed contracted hours

Opportunities for progression

Excellent Local Government Pension Scheme

Generous annual leave entitlement

Access to staff wellbeing services

Employee discount scheme

Qualifications

• Recognised Academic Qualifications such as GCSE or A Levels.
• Experience communicating with a variety of people.
• Experience working in fast-paced environments while maintaining records.

Responsibilities

• Act as the first contact for Children’s Social Care via phone and email.
• Process referrals received from various sources.
• Maintain professional standards while providing services.

Skills

Communication skills

Ability to handle sensitive information

Time management

Teamwork

Computer literacy

Education

GCSE or equivalent in relevant area

NVQ 2 in Business Administration or equivalent

Job description

A local government authority is seeking a First Response Children’s Service Agent to be the first contact for Children’s Social Care. Located in Glenfield, you will handle referrals and provide backup to the team. Key requirements include good communication skills and the ability to maintain professionalism in fast-paced settings. This role offers a hybrid working model and attractive pension benefits. Applications welcome from diverse backgrounds.