First Response Advisor

Davies; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance claims company in Bolton seeks a First Response Advisor to handle customer interactions and manage claims data. The ideal candidate will possess strong communication skills and thrive in a fast-paced environment. This full-time position offers various employee benefits including leadership training, pension contributions, and wellbeing programs.

Benefits

Leadership training programme

Pension with employer contribution

Employee volunteering programme

Flexible benefits plan

Qualifications

• Strong communication skills and customer service experience are essential.
• Must be tech-savvy and able to handle dynamic target-driven environments.

Responsibilities

• Handle customer interactions professionally while ensuring fair treatment.
• Input claims accurately and manage email and call handling.
• Contribute positively to team dynamics and culture.

Skills

Strong written and verbal communication skills

Excellent customer service abilities

Problem-solving skills

Proficient in IT

Ability to thrive in a fast-paced environment

Job description

First Response Advisor

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.

What will your day look like:

• Customer Interactions: Handle client and direct customer interactions with professionalism and knowledge, always keeping “Treating Customers Fairly” in mind.
• Accurate Data Entry: Input new claims accurately, adhering to service guidelines.
• Appointment Management: Call customers to arrange inspection appointments, proactively managing your own diary reminders.
• Email and Call Handling: Manage company claim-related email inboxes and handle inbound calls.
• Team Player: Contribute positively to our collaborative teamwork and foster a great overall culture.

Knowledge and Abilities:

• Communication Skills: Strong written and verbal communication skills, coupled with excellent customer service abilities.
• Fast-Paced Environment: Thrive in a dynamic, target-driven setting.
• Problem-Solving: Tackle challenges head-on with strong problem-solving skills.
• Tech-Savvy: Proficient in IT, with a keen eye for detail.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan