First Line Support Analyst Apprenticeship

Clearer.io; Leicester; On-site; GBP 15,000 - 18,000; Full time

Job summary

A rising eCommerce technology firm in Leicester is seeking a First Line Support Analyst for an apprenticeship role. As the first point of contact for customers, you'll provide exceptional support via live chat, ensuring customer satisfaction. Ideal for school leavers, this position offers a salary of £15,000 per year and an opportunity to grow within a dynamic tech environment. If you are proactive, have good communication skills, and a passion for customer success, this may be the perfect start to your career.

Benefits

Private Medical Insurance

Qualifications

• Interest in tech beneficial.
• Strong communication skills to assist customers effectively.
• Ability to work as part of a team.

Responsibilities

• Respond to inquiries via live chat.
• Take ownership of customer inquiries and provide updates.
• Escalate complex issues to senior team members.
• Create accurate instant set-ups via live chat.
• Identify when support articles need updating.

Skills

Good communication skills

Self-Motivation

Team Spirit

Typing skills

Education

GCSE’s in English and Maths

Job description

Take the clearer route to smart career growth. At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re not just about technology—we’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.

With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way.

If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.

Your Impact:

Are you ready to take your first step into the exciting world of technology and eCommerce? At Clearer.io, our First Line Support Analyst play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. When customers have questions, you will be their first point of contact, providing support via live chat. You will assist swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. This apprenticeship level role, based in our Leicester office, is ideal for school leavers looking to start their career in a rapidly growing tech company!

What you’ll do:

• Efficiently responding to inquiries via live chat
• Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
• Escalating complex issues to senior team members (product specialists) and developers by logging support tickets
• Creating accurate instant set-ups via live chat, sharing articles and creating snippets.
• Enhancing our support centres by identifying when articles need updating and reporting back to your lead.

What You’ll need:

• Interest in tech beneficial
• GCSE’s in English and Maths
• Good communication skills
• Confidence with typing skills
• Self-Motivation and Team Spirit

Why clearer.io?

• Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.
• Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new.
• Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask ‘How can we help?’ striving always to make a meaningful
• Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication—with customers, partners, and team members—is essential for building strong relationships.
• Clear Benefits:Private Medical Insurance
• £15,000 salary per year in your first year of the apprenticeship

• Be a part of clearer.io—where your expertise fuels real change in eCommerce. Come and join us- it’s clear we’re the place to be!