First Line Service Desk Engineer

IntecSelect; Sheffield; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A technology services firm is seeking an enthusiastic Information Systems Service Desk Agent to provide first-line IT support in Sheffield. You will troubleshoot hardware and software issues, monitor incidents, and assist with Microsoft 365 administration. This role requires sound troubleshooting skills and effective communication abilities. With a salary of £26,225 and full corporate benefits, you will be part of a collaborative team that supports technology needs in a dynamic environment.

Benefits

Full Corporate Benefits

Qualifications

• Experience working in an IT Service Desk environment.
• Strong troubleshooting skills across desktop, mobile, and networking technologies.
• Ability to prioritize workload under pressure.

Responsibilities

• Provide first-line support for hardware and software.
• Log, monitor, and escalate incidents through our Service Desk ticketing system.
• Keep users informed with timely updates on ongoing issues.
• Provide administration and troubleshooting across Microsoft 365 suite.

Skills

Troubleshooting skills across desktop

Mobile technology support

Networking technologies

User-friendly communication skills

Education

Level 2 or Level 3 ICT qualifications or equivalents

CompTIA A+

Tools

Microsoft 365

Azure Active Directory

Exchange

Job description

Information Systems Service Desk Agent - Hybrid (3x week in the office) - £26,225

We're looking for an enthusiastic Information Systems Service Desk Agent to join our clients high performing IS team. In this role, you'll be at the heart of a collaborative environment that supports the technology needs of the professionals who help athletes perform at their best.

Role Responsibilities

• Provide first-line support for hardware and software, resolving as many issues as possible on a first-time-fix basis
• Log, monitor and escalate incidents through our Service Desk ticketing system
• Keep users informed with timely updates on ongoing issues
• Provide administration and troubleshooting across the Microsoft 365 suite, Azure Active Directory and Exchange
• Support IS projects and help identify improvements to processes
• Produce clear, consistent documentation and contribute to our growing Knowledge Base
• Provide occasional on-site support across locations

Essential Experience & Skills

• Experience working in an IT Service Desk environment
• Strong troubleshooting skills across desktop, mobile and networking technologies
• Ability to prioritise workload under pressureClear, user-friendly communication skills

Desirable Skills & Experience

• Level 2 or Level 3 ICT qualifications, or equivalents
• CompTIA A+
• Experience with Exchange and M365 administration
• Experience supporting MDM, device security and encryption
• Knowledge of cyber security threats, MFA and best-practice countermeasures

Package

• £26,225
• Full Corporate Benefits
• Sheffield (3x week in the office)