First-Line IT Support Engineer — Grow with a Tight-Knit Team

Situations Vacant Ltd; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology support company in Watford is seeking a passionate 1st line support analyst to join their technical team. This role involves supporting Windows Servers, Office 365, and cloud solutions while ensuring high levels of customer service. Ideal candidates will possess excellent troubleshooting and communication skills, along with the ability to learn independently. The position offers exposure to a range of technologies and a collaborative team environment, perfect for career development.

Qualifications

• Excellent troubleshooting and problem-solving skills.
• Excellent spoken and written communication skills.
• Ability to learn on their own and self-study.
• Networking fundamentals including TCP/IP, LAN/WAN, NAT, and Firewalls.
• Experience with Microsoft Office Applications.

Responsibilities

• Support and implementation of Windows Servers and Office 365.
• Respond to 1st line tickets via various channels.
• Install cloud solutions and associated infrastructure.
• Work closely with a team of engineers.

Skills

Troubleshooting

Problem-solving

Communication skills

Customer service skills

Tools

Windows Servers

Office 365

MS Exchange

Active Directory

Networking (TCP/IP, LAN/WAN)

Job description

A technology support company in Watford is seeking a passionate 1st line support analyst to join their technical team. This role involves supporting Windows Servers, Office 365, and cloud solutions while ensuring high levels of customer service. Ideal candidates will possess excellent troubleshooting and communication skills, along with the ability to learn independently. The position offers exposure to a range of technologies and a collaborative team environment, perfect for career development.