Firm Supervisor – Retail Banking Associate

Financial Conduct Authority; City Of London; On-site; GBP 47,000 - 55,000; Full time

Job summary

A financial regulatory body in the UK is seeking a Firm Supervisor – Retail Banking Associate. You will analyze firms' business models, engage with stakeholders to promote competition, and develop strategies to protect consumers. The ideal candidate has experience in analyzing data, managing stakeholders, and developing supervisory strategies. This role offers a hybrid working model and a competitive salary of £47,300 to £55,000 in London.

Benefits

25 days annual leave plus bank holidays

Hybrid model with up to 60% remote work

Non-contributory pension (8-12%)

Private healthcare with Bupa

35 hours of paid volunteering annually

Flexible benefits scheme

Qualifications

• Prior experience of analysing qualitative and quantitative information.
• Proven experience of managing stakeholders.
• Ability to deal with conflicting priorities and work at pace.

Responsibilities

• Analyzing firms’ business models and identifying key risks.
• Engaging with firms to influence conduct behavior.
• Supporting and delivering key supervisory projects.

Skills

Analysing qualitative and quantitative information

Managing stakeholders

Identifying consumer harm

Developing supervisory strategies

Strong oral and written communication

Curiosity and motivation to learn

Job description

Job Title: Firm Supervisor – Retail Banking Associate
Division: Retail Banking
Department: Supervision, Competition and Policy

• Salary: National (Edinburgh and Leeds) ranging from £ 43,100 to £ 50,000 and London from £ 47,300 to £ 55,000 (salary offered will be based on skills and experience)

• This role is graded as: Associate - Regulatory

• Your recruitment contact is Tahir Khan via [e-mail]. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Retail Banking Directorate oversees supervision and policy for UK retail banking and mortgages, driving better outcomes for consumers including those with vulnerabilities - through firm‑specific, sector‑wide, and event‑driven work, with a strong focus on fairness, affordability, and consumer protection.

We have an exciting opportunity within the Retail Banking directorate Portfolio 2 team. We are currently recruiting for a talented Associate to join us. Our role is to design and deliver robust supervisory strategies to prevent harm to consumers and financial markets and to promote competition in the UK. The Portfolio 2 Supervision Team is a fast‑paced team responsible for supervising 39 retail banks across several sub‑sectors.

Role responsibilities

• Analysing firms’ business models and strategies and identifying the key risks of harm, dealing with diverse, challenging and complex problems, and finding solutions that contribute to the development, implementation and oversight of effective supervisory strategies.

• Forming sound judgement on a variety of topics such as consumer protection, financial crime, technology transformation and risk management and delivering this clearly and succinctly to internal and external stakeholders.

• Engaging with firms to influence conduct behaviour to deliver better outcomes for their customers, including regarding their business model, financial resilience and culture.

• Support, coordinate and help deliver key supervisory projects using strong analysis skills.

• Contributing to the wider department, including making recommendations for continuous improvement of our processes and identification of sector‑wide risks and issues.

• Working collaboratively and inclusively, building strong relationships with stakeholders across the Directorate, the wider FCA and key external stakeholders such as the Prudential Regulation Authority, and engaging with the FCA Diversity and Inclusion agenda.

Skills required

Minimum:

• Prior experience of analysing qualitative and quantitative information, making judgements and presenting key issues.

• Proven experience of managing stakeholders.

Essential:

• Proven experience identifying consumer harm and developing/implementing supervisory strategies to mitigate risks.

• Ability to deal with conflicting priorities, with factors often outside of your control, work at pace and adopt a flexible and pragmatic approach to your work.

• Strong oral and written communication skills for building and maintaining good relationships with stakeholders at all levels, including engaging with and presenting to senior management.

• Ability to develop technical knowledge to provide support across relevant workstreams.

• Curiosity and motivation to continually learn about and investigate issues, and willingness to develop yourself taking on new responsibilities and adopting a flexible and pragmatic approach to your work.

• Ability to elevate issues appropriately.

Benefits

• 25 days annual leave plus bank holidays.

• Hybrid model with up to 60% remote work.

• Non‑contributory pension (8–12% depending on age) and life assurance at eight times your salary.

• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance.

• 35 hours of paid volunteering annually.

• A flexible benefits scheme designed around your lifestyle.

For a full list of our benefits, and our recruitment process as a whole visit our benefits page.

Our Values & Culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: Our Hiring Approach

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long‑term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.

Useful Information and Timeline

• Job advert close: 10 th December at 23:59pm.

• CV Review/Shortlist: 12 th December.

• Case study assessment: w/c 15 th December.

• First Interview: w/c 5 th January.

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.