Fire Service Project Lead | Field Operations & Delivery

SECOM PLC; Leicester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading fire and security company in the United Kingdom is seeking a Field Engineer responsible for improving customer experience and managing installations. The ideal candidate will have experience in the Fire and Security industry, with strong engineering skills and a proven track record in customer delivery. Responsibilities include managing schedules and ensuring compliance with service agreements. This role requires effective communication and teamwork to meet customer expectations.

Qualifications

• Proven track record in Fire & Security customer delivery roles.
• Experience in a large service environment with a field team.
• Numerate with a driven approach to problem solving.

Responsibilities

• Serve as a primary contact to manage installations and response calls.
• Improve customer experience by managing works and timescales.
• Communicate effectively with all relevant teams and clients.

Skills

Engineering skills

Customer care/facing skills

Accountability & Responsibility

Fault finding skills

Decision making

Deadline oriented

Planning and organizing

Communication Skills

Influencing and Leading

Team work

Adaptability

Job description

A leading fire and security company in the United Kingdom is seeking a Field Engineer responsible for improving customer experience and managing installations. The ideal candidate will have experience in the Fire and Security industry, with strong engineering skills and a proven track record in customer delivery. Responsibilities include managing schedules and ensuring compliance with service agreements. This role requires effective communication and teamwork to meet customer expectations.