Fintech Client Success & Growth Manager

Clear Junction Limited; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A global payments company is seeking a Client Relationship Manager to enhance B2B relationships and optimize client solutions. Candidates should possess 1-3 years of experience in the Payments or FinTech industries with excellent communication and problem-solving skills. Responsibilities include client analysis, reporting insights, and enhancing customer satisfaction. This role offers a hybrid working arrangement and various benefits, including a bonus scheme and medical insurance.

Benefits

Access to the company bonus scheme

25 days holiday (plus bank holidays)

Life assurance of 4 x salary

Private medical insurance after probation period

Hybrid Working: 3 days in the office

Qualifications

• Proven experience as a Client Relationship Manager or Sales within a B2B environment (Finance, Technology, Fintech).
• 1-3 years of experience in Payments/FinTech/Banking/FX industries.
• High-level understanding of types of payment service providers, focusing on bank transfers in the EU and UK.

Responsibilities

• Build and maintain strong business relationships with clients.
• Conduct client analysis to understand strategy and pain points.
• Implement action plans to enhance client satisfaction.

Skills

Client Relationship Management

Sales

Problem Solving

Communication

Customer Orientation

Tools

CRM systems

SuiteCRM

HubSpot

Job description

A global payments company is seeking a Client Relationship Manager to enhance B2B relationships and optimize client solutions. Candidates should possess 1-3 years of experience in the Payments or FinTech industries with excellent communication and problem-solving skills. Responsibilities include client analysis, reporting insights, and enhancing customer satisfaction. This role offers a hybrid working arrangement and various benefits, including a bonus scheme and medical insurance.