Financial Support & Debt Care Specialist

Zego; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A dynamic insurance company in the City Of London is seeking an Affordability & Financial Support Specialist to assist customers experiencing financial challenges. The role involves sensitive conversations, assessing individual circumstances, and providing appropriate support options while adhering to regulatory obligations. Candidates should possess strong communication skills and a background in financial support. Competitive salary and benefits offered.

Benefits

Market-competitive salary

Private medical insurance

Company share options

Generous holiday allowance

Qualifications

• Experience in financial difficulty support or similar roles.
• Strong understanding of vulnerability indicators and handling sensitive conversations.
• Familiarity with Debt Respite Scheme and FCA rules.

Responsibilities

• Assess customer situations and provide appropriate support options.
• Manage sensitive discussions regarding financial difficulties.
• Ensure compliance with FCA requirements and internal policies.

Skills

Debt management

Emotional intelligence

Communication

Customer service

Tools

Customer service platforms

Google Workspace

Job description

A dynamic insurance company in the City Of London is seeking an Affordability & Financial Support Specialist to assist customers experiencing financial challenges. The role involves sensitive conversations, assessing individual circumstances, and providing appropriate support options while adhering to regulatory obligations. Candidates should possess strong communication skills and a background in financial support. Competitive salary and benefits offered.