Financial Assessment and Inclusion Officer

London Borough of Sutton; Kingston upon Thames; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government authority in Kingston upon Thames is seeking a candidate for their Financial Assessment and Inclusion team within Adult Social Care. The role involves managing financial assessments for clients, specifically for those receiving care services. Ideal candidates will have strong welfare benefit knowledge and a background in finance and customer service. The position supports a hybrid working model, requiring in-office attendance at least twice a week.

Qualifications

• Pro-active and ambitious.
• History of working within finance and customer service.
• Possess a ‘can do’ attitude.

Responsibilities

• Manage the financial assessment process for clients.
• Work collaboratively with other departments.
• Administer and process payments to care providers.

Skills

Welfare benefit knowledge

Customer service experience

Analytical skills

Problem solving

Collaborative working

Job description

About the Role and our Ideal Candidate

An excellent opportunity has arisen within the Financial Assessment and Inclusion team Adult Social Care. The role is based in Guildhall 2, Kingston Council.

You will be part of an exciting team that manages the financial assessment process for clients receiving Adult Social Care services.

About you

• Pro‑active and ambitious with excellent welfare benefit knowledge.
• History of working within a finance and customer service team in the adult social care sector.
• Analytical and a problem solver.
• Possess a ‘can do’ attitude and be willing to work collaboratively with other departments and teams.
• Ready to take up challenges.
• Knowledge of the Care Act 2014 and charging principles for social care services is desirable.

About Us

The Financial Assessment and Inclusion team is responsible for the provision of a financial assessment and benefit maximisation service for all recipients of care services arranged by Adult Social Care.

The team also administers, monitors and processes payments to care providers.

The team works collaboratively with ASC colleagues and other internal teams as well as external stakeholders.

We are a hybrid working team; it is expected that you come into the office a minimum of 2 days per week.