Financial Aid Counselor (2 positions)

Kent State; England; On-site; GBP 25,000 - 28,000; Full time

Job summary

A prominent educational institution is seeking a Financial Aid Counselor responsible for advising students and parents on financial aid options, administering financial aid programs, and conducting presentations on regulations. The ideal candidate will have a bachelor's degree, be proactive in customer service, and have prior experience in financial aid. This full-time position offers a competitive salary and contributes to a diverse working environment.

Qualifications

• Bachelor's degree in a relevant field is required.
• Three months experience in student financial aid customer service or a relevant field is necessary.

Responsibilities

• Advise students and parents on financial aid options.
• Administer specific financial aid programs.
• Counsel on federal and state financial aid application processes.

Skills

Written communication

Verbal communication

Interpersonal communication

Customer service

Time management

Attention to detail

Microsoft Office

Education

Bachelor’s degree in a relevant field

Master’s degree preferred

Tools

Banner INB system

Microsoft Excel

Job description

Job Title

Financial Aid Counselor

Physical Location

Kent Campus - Kent OH

Salary

$34,000 - $37,000

Basic Function

To advise students and/or parents on financial aid options; to administer specific financial aid programs. Reports to Assistant Director Student Financial Aid.

Additional Basic Function

Not applicable.

Examples of Duties

• Counsel students, parents, university departments and outside agencies on the federal, state, and institutional financial aid application process.
• Conduct presentations to clarify federal, state and University regulations regarding the financial aid process.
• Evaluate and determine appropriate action for invalid or incomplete student financial aid applications.
• Determine award packages; award aid; recalculate and adjust aid; delete federal, state and/or institutional aid.
• Oversee various financial aid programs (e.g., direct loans, minority benefits, scholarship coordination, grant processing, university scholarships, special circumstances, federal work study, etc.).
• May supervise students and/or provide functional guidance of support staff or other employees who work on a project or assignment on a temporary or intermittent basis.
• Serve on university committees.
• Perform related duties as assigned.

Minimum Qualifications

Bachelor’s degree in a relevant field; Master’s degree preferred; three months experience in student financial aid customer service or a relevant field.

License / Certification

Not applicable.

Knowledge Of

Personal computer applications.

Skill In

• Written, verbal and interpersonal communication.
• Providing excellent customer service while complying with confidentiality laws and university policies.
• Organization and time management.
• Attention to detail.
• Utilizing computer applications such as Microsoft Office.

Ability To

Not applicable.

Preferred Qualifications

• Knowledge of Banner INB system.
• Skill in utilizing Microsoft Excel.
• Knowledge of general financial aid guidelines regarding loans, scholarships, grants and federal work‑study.

Assessments

Asterisk (*) indicates knowledge skills abilities which require assessments.

Working Conditions / Physical Requirements

None.

Working Schedule

Monday – Friday 8 AM – 5 PM or otherwise discussed with your supervisor.

Additional Information

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences and are inclusive, welcoming, respectful, and kind.

Disclaimer

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience / education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours and responsibilities.

Key Skills

• Financial Services
• Financial Models
• Account Management
• General Ledger Accounts
• ERP
• Payroll
• External Auditors
• Customer Relationships
• Credit Card
• Financial Statements
• Business Units
• Annual Budget
• Income
• New Clients
• Financial Management

Employment Type

Full-Time

Experience

Years

Vacancy

1

Monthly Salary

$34,000 – $37,000