Field Support Specialist: Birmingham

Ria Money Transfer; Birmingham; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading money transfer company in Birmingham is seeking a Field Support Specialist to manage and grow a portfolio of agents. This hands-on role focuses on relationship building, increasing transaction volumes, and providing exceptional support. Candidates should have at least one year of sales or service experience, strong communication skills, and the ability to travel extensively. This position offers a competitive salary and a dynamic work environment.

Benefits

Competitive salary

Independent work opportunity

Inclusive work environment

Qualifications

• Minimum 1 year in sales, customer service, or agent support.
• Excellent communication and relationship-building abilities.
• Ability to travel extensively within your territory.

Responsibilities

• Manage and develop a portfolio of agents to drive growth.
• Increase transaction volumes with marketing initiatives.
• Conduct competitor research to improve performance.

Skills

Sales experience

Excellent communication

Relationship-building

Problem-solving

Strong organisational skills

Adaptability

Tools

Microsoft Office

Job description

Overview

As a Field Support Specialist, you'll manage and grow a portfolio of existing agents in your territory, ensuring they have everything they need to succeed. You'll be on the front line - building relationships, increasing transaction volumes, and promoting Ria's services. This is a hands‑on, field‑based role (with regular travel), perfect for someone who thrives on autonomy and enjoys connecting with people.

Responsibilities

• Manage and develop a portfolio of agents to drive growth and loyalty.
• Increase transaction volumes by implementing marketing initiatives and providing training.
• Respond to agent queries promptly and deliver exceptional support.
• Conduct competitor research and share insights to improve performance.
• Ensure agents have the right tools, branding, and compliance knowledge.
• Prepare weekly visit plans and report progress to Territory and Sales Managers.
• Optionally identify and onboard new agents with strong potential for transactions.
• Represent Ria at internal events and contribute to special projects.

Qualifications

• Minimum 1 year in sales, customer service, or agent support (field experience preferred).
• Excellent communication, relationship‑building, and problem‑solving abilities.
• Highly motivated, adaptable, and resilient under pressure.
• Proficiency in Microsoft Office and strong organisational skills.
• Ability to travel extensively within your territory.
• Additional language skills are a bonus.

About Ria Money Transfer

Ria Money Transfer, part of Euronet Worldwide, Inc. (NASDAQ: EEFT), is one of the largest international money transfer companies, helping millions of customers send money quickly, securely, and affordably. With over 600,000 locations across nearly 200 countries, we're committed to creating a world where people can build the life they dream of: one customer, one family, one community at a time. Why Work With Us? At Ria, we believe in empowering people and fostering growth. You'll join a dynamic team that values innovation, collaboration, and service excellence. If you're driven, confident, and passionate about building relationships, this is your opportunity to make an impact in a fast‑growing industry.

Benefits

• Competitive salary (£25,500-£27,500) + benefits.
• Opportunity to work independently and make a real impact.
• Inclusive, diverse, and supportive work environment.
• Be part of a global brand with a strong purpose.