Field Support Engineer

Experis; Oxford; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading recruitment service is seeking an IT Support professional in Oxford to ensure strict adherence to service levels and manage hardware logistics. The role requires current SC Clearance and experience in hardware repair in a high-security environment. Responsibilities include managing support tickets, performing device repairs, and efficiently managing IT stock. The position offers a 3-month contract with a rate of £18.87 per hour, Monday to Friday, 08:30 - 17:00.

Qualifications

• Current and Active SC (Security Check) Clearance is mandatory.
• Proven experience in a similar field/deskside service role.
• Strong emphasis on hardware repair and logistics.

Responsibilities

• Manage and update all assigned support tickets to meet SLAs.
• Perform management of IT stock, including logging equipment.
• Identify faults and conduct hardware repairs on in-warranty equipment.
• Manage IT asset disposals and ensure security requirements are met.
• Conduct IT locker replenishment at remote sites as required.

Skills

Ticket Management

Hardware Logistics

Device Repairs

Process Adherence

Service Improvement

Job description

The Role: Key Responsibilities

You will be the core IT support presence, focused on maintaining stringent service levels and managing the full life cycle of hardware within your designated hub and surrounding areas.

• Ticket Management: Proactively manage and update all assigned support tickets (for the Hub and surrounding spoke locations) to ensure all contractual Service Level Agreements (SLAs) are met.

• Hardware Logistics & Asset Management: Perform end-to-end management of IT stock. This includes the precise scanning/logging of equipment in and out of locations to maintain accurate inventory and asset records.

• Device Repairs & Triage: Identify faults, perform initial triage, and conduct hardware repairs on 'in-warranty' equipment. You will also manage communication and part-ordering with external vendors.

• Disposal Management: Efficiently manage the process for IT asset disposals that are routed through the Hub, adhering to all contractual and security requirements.

• Remote Location Support: Conduct periodic replenishment of secure IT lockers at remote sites as required.

• Process Adherence: Strictly follow all established procedures and processes, including site-specific security regulations from internal guidelines.

• Service Improvement: Actively identify and flag any potential service issues or opportunities for service enhancement to your Team Leader.

Essential Requirements

• Security Clearance: Current and Active SC (Security Check) Clearance is mandatory.

• Experience: Proven experience in a similar field/deskside service role, with a strong emphasis on hardware repair and logistics.

The Details

• Hours: Monday to Friday, 08:30 - 17:00

• Duration: 3-Month Contract

• Rate: 18.87 per hour (Inside IR35)

This is an excellent chance to apply your technical expertise in a high-security environment and ensure essential IT services are delivered without disruption.

If you possess the required SC Clearance and are available for an immediate start, apply now.